Remote Customer Service Representative – Work from Home in New York - Customer Support and Billing Inquiries

Join Our Team: Remote Customer Service Representative

Are you a motivated and customer-focused individual looking for a rewarding career in customer service? Do you have excellent communication skills and a strong attention to detail? We are seeking a Remote Customer Service Representative to join our team, working from the comfort of your own home in New York state. As a Remote Customer Service Representative, you will play a critical role in providing exceptional customer service, resolving billing inquiries, and ensuring accurate documentation of customer information.

About Us

TSI-CXBPO, part of the TSI family of companies, is a leading provider of customer service solutions. We pride ourselves on our team-oriented work environment, comprehensive benefits package, and opportunities for growth and development. Our company culture is built on the principles of respect, integrity, and customer satisfaction. We value our employees and strive to create a work environment that is engaging, challenging, and rewarding.

Benefits of Working with Us

By joining our team, you will enjoy a range of benefits, including:

• Work from home flexibility
• Paid training to set you up for success
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401k retirement plan with employer matching
• Paid time off and paid holidays
• Opportunities for growth and career advancement
• Team-oriented work environment with a focus on collaboration and support

Responsibilities

As a Remote Customer Service Representative, your key responsibilities will include:

• Assisting customers with billing inquiries and concerns
• Ensuring accurate documentation and input of customer information into our client system
• Providing detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assisting customers with delinquent accounts according to various state guidelines
• Utilizing exceptional communication skills to fulfill both client and customer goals

Key Results Areas

To succeed in this role, you will need to focus on the following key results areas:

• Maintaining an average Inbound Handle Time
• Achieving Quality Assurance goals
• Adhering to Production measures (time spent on calls, schedule adherence, etc.)

Qualifications

To be considered for this role, you must meet the following qualifications:

Essential Qualifications

• High School graduate or equivalent required
• Detail-oriented with the ability to organize and prioritize work
• Excellent communication skills, both written and verbal
• Proficient in Microsoft applications, with the ability to learn software applications
• Strong focus on exemplary shift attendance

Preferred Qualifications

• Previous experience in customer service or a related field
• Knowledge of customer service software and technology
• Experience working in a remote or work-from-home environment

Technical Requirements

To work from home, you will need to meet the following technical requirements:

• Broadband internet connection (No DSL, or Dial Up)
• Hard-wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

What We Offer

We offer a competitive compensation package, including:

• $16.50/hour
• Paid training starting on July 21, 2025
• Monday through Friday: 8am - 5pm EST (training hours)
• Monday through Friday: 10am - 8pm EST; Saturday: 9am - 5pm EST (hours of operation)

How to Apply

If you are a motivated and customer-focused individual looking for a rewarding career in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, and you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Equal Employment Opportunity

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability, and any other basis protected by federal, state, or local laws.

Conclusion

We are excited to welcome a new team member to our Remote Customer Service Representative team! If you are passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we encourage you to apply. Join our team and take the first step towards a fulfilling and successful career in customer service.