Customer Care Representative - Immediate Opening - Remote - Rentokil North America

Join Our Team: Customer Care Representative - Immediate Hiring - Work from Home Opportunity

Are you passionate about delivering exceptional customer service? Do you want to build a rewarding career in a dynamic and growing organization? Look no further than Rentokil North America, a world-class company that is proud to be a part of the Rentokil family of companies. As a Customer Care Representative, you will play a vital role in providing top-notch service to our customers across various industries, including manufacturing, distribution, retail, food service, and hospitality.

About Us

Rentokil North America, formerly known as Arrow Exterminators, Inc., is a trusted partner to many leading brands. We pride ourselves on our legacy of excellence and our commitment to enhancing the value and impact of our services. As a member of the Rentokil family, we have the resources and expertise to deliver exceptional customer experiences. Our company culture prioritizes health, safety, and flexibility, making us an ideal workplace for individuals who value work-life balance.

Key Responsibilities

As a Customer Care Representative, you will be the primary point of contact for our customers, providing inbound and outbound support via an omnichannel approach. Your responsibilities will include:

• Handling customer correspondence for service, scheduling, and billing inquiries
• Offering creative Home Inspection leads to qualifying customers
• Cultivating and maintaining ongoing customer relationships
• Using computerized systems to identify customer needs, track contacts, and troubleshoot issues
• Communicating with branch personnel to resolve service and scheduling issues
• Initiating outbound customer service calls for various campaigns
• Providing support to technicians via incoming calls

Essential Qualifications

To succeed in this role, you will need:

• A High School Diploma or GED
• 1-2 years of customer service experience (preferred)
• Basic knowledge of Microsoft Word, Excel, and Windows
• The ability to type 25 wpm (preferred)
• A personal computer and the ability to use it effectively
• A successful pre-employment background screen

Preferred Skills and Competencies

To excel as a Customer Care Representative, you should possess:

• Excellent communication and interpersonal skills
• A customer-centric approach with a focus on resolving issues and meeting customer needs
• The ability to work in a fast-paced, dynamic environment
• Basic technical skills, including proficiency in Microsoft Office and Windows
• A proactive and problem-solving approach to customer service

Career Growth Opportunities and Learning Benefits

At Rentokil North America, we are committed to the growth and development of our employees. As a Customer Care Representative, you will have access to:

• Training and development programs to enhance your skills and knowledge
• Tuition Reimbursement benefits (for Full-Time colleagues)
• Multiple avenues to grow your career within the company
• A culture that rewards high performance and promotes from within

Work Environment and Company Culture

As a remote Customer Care Representative, you will enjoy the flexibility of working from home while being part of a dynamic and supportive team. Our company culture prioritizes:

• Health, safety, and flexibility
• Work-life balance, with vacation days, sick days, and company-paid holidays
• A mindset that values diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Health benefits, including Medical, Dental, Vision, and Life Insurance, with no waiting period
• A 401(k) retirement plan with highly competitive company-matching contributions
• A holiday savings club and other financial benefits
• Performance incentives and opportunities for career advancement

Why Choose Rentokil North America?

At Rentokil North America, we are committed to building a diverse and inclusive workplace where everyone can thrive. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and perspectives. If you are passionate about delivering exceptional customer service and want to build a rewarding career, we encourage you to apply.

Apply Now

Seize this opportunity to make a significant impact and take the first step towards a rewarding new role. Apply now to join our team as a Customer Care Representative.

Rentokil North America is a Drug-Free Workplace and an Equal Opportunity Employer. We are committed to equality in every aspect of employment and welcome applicants from diverse backgrounds.