Customer Service Specialist - Full-time - Join Our Team at Sherwin-Williams in Aspen, CO!

Unlock a Rewarding Career in Customer Service at Sherwin-Williams

At Sherwin-Williams, we believe in fostering a culture of inclusivity, diversity, and growth. As a leading global company in the paint and coatings industry, we're committed to helping our customers achieve their goals while providing our employees with opportunities to develop their skills and thrive. We're now seeking a talented and driven Customer Service Specialist to join our team at Store #707397 in Aspen, CO. If you're passionate about delivering exceptional customer experiences and are looking for a dynamic work environment, we encourage you to explore this exciting opportunity.

About the Role

As a Customer Service Specialist at Sherwin-Williams, you will be the face of our company, interacting with wholesale and retail customers to understand their needs, provide product recommendations, and resolve any concerns in a timely and professional manner. Your role is crucial in driving customer satisfaction, achieving sales goals, and maintaining the high standards of our products and store displays. You'll work in a fast-paced retail environment, utilizing your excellent communication skills, product knowledge, and problem-solving abilities to create a positive experience for our customers.

Key Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service and product knowledge
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers to drive loyalty and repeat business
• Process sales transactions accurately and consistently with company policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis, contributing to the overall success of the store
• Maintain precise work order files and formulas, ensuring accuracy and attention to detail
• Pull appropriate products from the sales floor or warehouse, tint and mix products as needed, and stock shelves to maintain a visually appealing store environment
• Clean store equipment, load/unload delivery trucks, and assist in making deliveries as required
• Remain knowledgeable about products offered and discuss available options with customers to meet their needs
• Comply with inventory control procedures and suggest ways to improve sales and customer satisfaction

Qualifications and Requirements

We're committed to providing comprehensive training to our new Customer Service Specialists, so you don't need prior experience to apply. However, you must meet our minimum requirements:

• Be at least 18 years of age
• Be legally authorized to work in the United States without needing sponsorship for employment work visa status
• Possess a valid, unrestricted Driver's License
• Be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion, with or without reasonable accommodation
• Be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation

While not required, the following qualifications are preferred:

• High School diploma or GED
• At least one year of experience working in a delivery, retail, or customer service position
• Previous experience selling paint and paint-related products
• Experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language, including Spanish

What We Offer

At Sherwin-Williams, we provide our employees with a comprehensive benefits package, including:

• Health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), and disability coverage
• Retirement and saving benefits to help you plan for your future
• A generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
• Opportunities for career growth and development, with a focus on promoting from within

Our compensation decisions are based on a range of factors, including skill sets, experience, training, licensure, and certifications. The wage range for this role is competitive, and we'll discuss the details during the hiring process.

Our Culture and Values

At Sherwin-Williams, we're committed to creating an inclusive and diverse workplace where everyone can thrive. We value the unique talents and abilities of our employees and strive to provide a work environment that is engaging, challenging, and rewarding. Our company culture is built on a foundation of respect, integrity, and teamwork, and we're proud to be an Equal Employment Opportunity/Affirmative Action employer.

How to Apply

If you're excited about this opportunity to join our team as a Customer Service Specialist, follow these simple steps:

• Step 1: Online Application - Create your profile on our Careers page and submit your application
• Step 2: Digital Interview - Complete a digital video interview via HireVue, our interview partner
• Step 3: In-Store Interview - Meet with our team in a store or facility to discuss your qualifications and fit for the role

We're looking forward to hearing from you and exploring how you can contribute to our team at Sherwin-Williams. Even if you feel you're not a perfect match, we encourage you to apply and discuss your qualifications with our hiring team.

Join Our Team and Let Your Colors Show!

At Sherwin-Williams, we believe in careers that grow with you. We're committed to providing our employees with opportunities to develop their skills, achieve their goals, and thrive in a dynamic and inclusive work environment. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career, we invite you to join our team as a Customer Service Specialist.