Experienced Remote Customer Service Representative - Delivering Exceptional Client Experiences through Inbound and Outbound Calls and Digital Support
Introduction to Concentrix + Webhelp
Concentrix + Webhelp is a forward-thinking, global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging among its employees. As a recipient of numerous awards, including "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth," we are committed to providing our team members with a supportive and stimulating work environment. Our company is dedicated to helping the world's best-known brands enhance their businesses through exceptional customer experiences (CX) and tech-powered innovation.
Join Our Team of Game-Changers
We are seeking talented and passionate individuals to join our team of Customer Service Representatives. As a remote Customer Service Representative, you will be part of an organically diverse team from over 70 countries, where every member contributes to and supports each other's success and well-being. Our team is united by a shared passion for delivering exceptional customer service experiences, and we are excited to welcome like-minded individuals who share our commitment to excellence.
Career Growth and Personal Development Opportunities
This remote Customer Service Representative role offers a unique opportunity to reimagine your career journey and develop lifelong friendships with your colleagues. We provide comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. At Concentrix + Webhelp, we believe in investing in our people and offer a range of free Learning and Leadership Development programs designed to help you achieve your career goals. With approximately 80% of our managers and leaders promoted from within, we are committed to fostering a culture of growth and development.
Key Responsibilities
As a Customer Service Representative working from home, your responsibilities will include:
- Providing inbound customer support using a call flow guide
- Assisting customers in resolving basic technical issues
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services to customers
- Delivering expert customer experiences with a smile
Your Qualifications
To be successful in this role, you should possess the following qualifications:
- At least 1 year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- A desktop or laptop to complete PC and internet testing (note: a work computer may be provided depending on the position offered, but is not guaranteed)
- High-speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in it for You
At Concentrix + Webhelp, we champion our people and invest significantly in their growth and development. As a Customer Service Representative, you can expect:
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You
If you are excited about the opportunity to join a forward-thinking company that prioritizes its people and is committed to delivering exceptional customer experiences, we encourage you to apply. Discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Equal Opportunity Employer
Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to providing a work environment that is free from discrimination and harassment, and we welcome applications from diverse candidates.
How to Apply
To apply for this exciting opportunity, please click on the "Apply Job" link. We look forward to receiving your application and exploring how you can contribute to our team of game-changers.
Additional Information
For more information regarding your EEO rights as an applicant, please visit the following websites:
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
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