Experienced Customer Service and Technical Support Representative - Work from Home Opportunity with Concentrix + Webhelp

Join a Global Leader in Customer Experience and Tech-Powered Innovation

Are you ready to embark on a new career journey that offers flexibility, growth, and the chance to be part of a dynamic, global team? Concentrix + Webhelp, a renowned leader in delivering exceptional customer experiences, is seeking an Experienced Customer Service and Technical Support Representative to join their remote team. As a key member of our diverse and inclusive community, you will have the opportunity to work with the world's best-known brands, develop your skills, and advance your career in a supportive and innovative environment.

About Concentrix + Webhelp

At Concentrix + Webhelp, we pride ourselves on being a people-first organization that fosters a culture of belonging, inclusivity, and continuous learning. With a presence in over 70 countries, we bring together talented individuals from diverse backgrounds to form a vibrant community of "game-changers." Our mission is to help businesses thrive by delivering outstanding customer experiences through our expertise in customer service, technical support, and tech-powered innovation.

Career Growth and Personal Development

This role is more than just a job; it's a stepping stone to a fulfilling career. At Concentrix + Webhelp, we are committed to nurturing the growth and development of our employees. With a range of FREE Learning and Leadership Development programs, you will have access to the resources and training needed to excel in your role and beyond. Our culture of promoting from within means that about 80% of our managers and leaders have risen through the ranks, providing a clear path for career advancement.

Key Responsibilities

• Provide top-notch inbound customer support using a call flow guide, ensuring that customer inquiries are addressed efficiently and effectively.
• Resolve technical issues related to hardware, software, and client products, leveraging your problem-solving skills and technical knowledge.
• Track, document, and retrieve information in databases, maintaining accurate records and ensuring seamless customer interactions.
• Demonstrate exceptional problem-solving skills, asking probing questions to come to a resolution and delivering expert customer experiences.
• Maintain broad knowledge of client products and/or services, including smartphones, tablets, computers, and wearables, with a preference for familiarity with iOS and/or MacOS, or comparable technology.
• Offer additional products and/or services, enhancing customer satisfaction and driving business growth.
• Deliver customer experiences that are not only satisfactory but also memorable, with a smile that is palpable even in a remote setting.

Essential and Preferred Qualifications

To succeed in this role, you will need:

• A strong focus on building customer relationships, with a genuine passion for delivering exceptional customer service.
• 1+ year of customer support experience, where you have honed your skills in handling customer inquiries and resolving issues.
• A high school diploma or GED, demonstrating your foundational knowledge and commitment to education.
• A quiet, distraction-free environment to work from in your home, ensuring that you can focus on delivering outstanding customer experiences.
• Strong problem-solving skills, with the ability to ask probing questions to come to a resolution, and a keen aptitude for learning new technologies.
• Strong computer navigation skills and PC knowledge, with the ability to multi-task in a fast-paced environment.
• A desktop or laptop to complete PC and internet testing, with High Speed internet (no wireless/hotspots or satellite) and a smartphone.
• Residency in the United States or a valid U.S. address for residence, in compliance with our eligibility criteria.

Skills and Competencies Required for Success

In this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to engage with customers and colleagues effectively.
• A customer-centric mindset, with a strong focus on delivering exceptional customer experiences.
• Technical knowledge and skills, particularly in relation to hardware, software, and client products.
• Problem-solving and analytical skills, with the ability to troubleshoot issues and come to a resolution.
• Adaptability and flexibility, with the ability to adjust to new technologies, processes, and customer needs.
• A proactive and positive attitude, with a willingness to learn and grow in a dynamic and fast-paced environment.

What We Offer

At Concentrix + Webhelp, we believe in championing our people. That's why we offer:

• Paid training and performance-based incentives, designed to support your growth and development.
• Lucrative employee referral bonus opportunities, rewarding you for helping us find the best talent.
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP).
• Health and wellness programs, with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Programs and events that celebrate diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, and more, recognizing your hard work and dedication.

Why Join Concentrix + Webhelp?

By joining Concentrix + Webhelp, you will become part of a vibrant community of over 400,000 game-changers around the globe. You will have the opportunity to:

• Work with the world's best-known brands, delivering exceptional customer experiences and driving business growth.
• Develop your skills and advance your career in a supportive and innovative environment.
• Enjoy a flexible work-from-home arrangement, with the autonomy to manage your work and personal life effectively.
• Participate in a range of employee engagement initiatives, celebrating your contributions and well-being.
• Be part of a culture that values diversity, equity, and inclusion, and is committed to making a positive impact on the communities we serve.

Ready to Reimagine Your Career?

If you are a motivated and customer-focused individual looking for a new challenge, we want to hear from you. Apply today and discover why Concentrix + Webhelp is the employer of choice for so many talented professionals around the world.

Equal Opportunities

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.