Customer Service Remote Agents Ideal for College Students - Part Time and Seasonal Opportunities with Nationwide Inbound Inc.

Join the Nationwide Inbound Inc. Team as a Customer Service Remote Agent

Nationwide Inbound Inc. is seeking highly motivated and personable Customer Service Representatives to join our dynamic team as remote agents. As a leading full-service customer contact center, we provide professional and cost-effective services to companies across various industries. Our company culture is built on the principles of teamwork, growth, and exceptional customer support. If you're a college student looking for a part-time or seasonal opportunity that can provide continuous employment throughout your college career, we encourage you to apply.

About Nationwide Inbound Inc.

With over 20 years of experience in the customer contact center industry, Nationwide Inbound Inc. has grown from a single seat answering service to a trusted partner for hundreds of companies across North America. Our goal has always been to provide the highest quality of customer support to businesses in various industries, including Home Services and 50 other sectors. We're proud to be part of the [company program], which recognizes our commitment to excellence and customer satisfaction.

Job Summary

As a Customer Service Remote Agent with Nationwide Inbound Inc., you will be responsible for providing exceptional customer service and support to our clients. You will work in a fast-paced environment, handling inbound calls, and providing product or service information to customers. Your primary goal will be to resolve customer inquiries and concerns in a timely and efficient manner. This is an excellent opportunity to develop your communication and customer service skills, work in a flexible and remote environment, and grow your career with our company.

Key Responsibilities:

• Manage large volumes of incoming calls and customer service inquiries
• Schedule appointments for home repair companies
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies

Requirements:

• Must be a permanent resident of Illinois, Iowa, or Wisconsin
• Must be able to work weekends
• Proficient with the internet, data entry, and the ability to swiftly move between multiple programs
• Good typing, computer, and customer service skills
• Strong phone contact handling skills and active listening skills
• Ability to multi-task, prioritize, and manage time effectively

Work from Home Requirements:

• PC with at least Windows 7
• Dual monitors
• USB headset
• Consistent reliable high-speed Internet access
• Quiet dedicated workspace

Benefits and Perks:

As a part-time or seasonal employee with Nationwide Inbound Inc., you will enjoy the following benefits:

• Paid Training
• Flexible Paid Time Off (FTO)
• Opportunities for career growth and advancement
• Competitive compensation and benefits package, including Medical Insurance, 401K, Flexible Spending Account (FSA), and more

Why Join Our Team?

At Nationwide Inbound Inc., we offer a unique and rewarding work environment that provides:

• A fun and fast-paced work environment with opportunities for growth and development
• A flexible and remote work arrangement that allows you to work from home
• A chance to develop your communication and customer service skills
• A collaborative and supportive team culture
• Opportunities for continuous employment throughout your college career

Career Growth and Learning Benefits:

At Nationwide Inbound Inc., we're committed to helping our employees grow and develop their skills. As a Customer Service Remote Agent, you'll have the opportunity to:

• Enhance your written and verbal communication skills
• Learn to adapt to a fast-paced environment
• Develop strong customer service and sales skills
• Build your knowledge of a wide variety of industries
• Develop effective time management and organization skills
• Move to full-time employment if your college career changes or advancement opportunities become available

Work Environment and Company Culture:

At Nationwide Inbound Inc., we pride ourselves on our collaborative and supportive team culture. Our remote work environment allows you to work from the comfort of your own home, while still being connected to our team and our clients. We're committed to providing a fun and engaging work environment that supports your growth and development.

Compensation and Benefits:

We offer a competitive compensation and benefits package, including:

• Medical Insurance
• 401K
• Flexible Spending Account (FSA)
• Flexible Paid Time Off (FTO)

How to Apply:

If you're a motivated and personable individual looking for a part-time or seasonal opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Nationwide Inbound Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.