Experienced Customer Service Representative - Remote Data Entry Specialist at Walgreens ($27-$35/Hour)

Join the Walgreens Team as a Remote Customer Service Representative - Data Entry Specialist

Walgreens, a leading healthcare and retail company, is seeking a highly skilled and experienced Customer Service Representative to join their team as a Remote Data Entry Specialist. As a key member of the customer service team, you will play a critical role in ensuring the accuracy and efficiency of patient data entry, resolving third-party anomalies, and providing exceptional customer service to patients and healthcare professionals.

About Walgreens and WBA

Walgreens is part of Walgreens Boots Alliance, Inc. (Nasdaq WBA), a global healthcare, pharmacy, and retail leader dedicated to making a positive impact on the communities they serve. With nearly 9,000 brick-and-mortar stores across the United States, Puerto Rico, and the U.S. Virgin Islands, Walgreens is committed to providing a genuine omnichannel experience, integrating physical and digital platforms to deliver high-quality products and services. As a Customer Service Representative - Data Entry Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business success.

Key Responsibilities

• Utilize Walgreens' proprietary data entry techniques and guidelines to process new patient enrollments by entering data into the appropriate system.
• Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
• Research and obtain missing prescription information, interpret clinical abbreviations (SIG codes), and resolve data entry-related exceptions.
• Communicate with patients (inbound calls, chats, emails) and make outbound calls to prescribers and patients as needed to resolve issues.
• Resolve third-party anomalies by investigating, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Provide support to pharmacists, both in-office and in other locations, and identify and communicate issues to senior-level staff as necessary.

Essential Qualifications

• High School Diploma or GED.
• Basic level PC skills, including launching and shutting down PC, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online.
• Basic web navigation skills, including opening a browser, typing URLs in the correct location, using a search engine, bookmarking a webpage, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Effective written and verbal communication skills.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy professional experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy professional with certification/registration by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
• Experience providing customer care to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Proficiency in both Spanish and English.

Skills and Competencies

To succeed in this role, you will need to possess excellent data entry skills, attention to detail, and the ability to work accurately in a fast-paced environment. Strong communication and problem-solving skills are also essential, as you will be interacting with patients, healthcare professionals, and other stakeholders to resolve issues and provide support. Additionally, you will need to be proficient in using technology, including proprietary systems and software, to perform your job duties.

Career Growth Opportunities and Learning Benefits

As a Customer Service Representative - Data Entry Specialist at Walgreens, you will have opportunities for career growth and professional development. You will be part of a dynamic team that is committed to delivering exceptional customer experiences and driving business success. You will also have access to training and development programs to enhance your skills and knowledge, including opportunities to advance to senior roles or transition to other areas of the company.

Work Environment and Company Culture

As a remote data entry specialist, you will work from home and have the flexibility to manage your work schedule. Walgreens is committed to creating a diverse and inclusive work environment that values and supports its employees. The company offers a range of benefits and perks, including competitive compensation, health and wellness programs, and opportunities for career advancement.

Compensation and Benefits

The salary for this role is $27-$35 per hour, depending on experience. Walgreens offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off. The company is committed to providing a supportive and inclusive work environment that values and rewards its employees.

Conclusion

If you are a motivated and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Customer Service Representative - Data Entry Specialist at Walgreens, you will be part of a dynamic team that is shaping the future of healthcare and retail. Join our team today and start your journey to a rewarding and challenging career!

Equal Opportunity Employer

Walgreens is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals with disabilities and veterans.

How to Apply

If you are ready to join our team and start your journey to a rewarding and challenging career, please click the link below to apply.