Customer Service Supervisor - National Remote Opportunity with Optum, a Global Leader in Healthcare Technology and Services

Join Optum and Make a Difference in the Lives of Millions

At Optum, a UnitedHealth Group company, we're on a mission to help people live healthier lives and make the health system work better for everyone. We're a global organization that delivers care, aided by technology, to millions of people around the world. As a Customer Service Supervisor - National Remote, you'll play a critical role in ensuring that our customers receive the best possible service, support, and care.

About the Role

This is a full-time, remote opportunity that offers the flexibility to work from anywhere within the U.S. You'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving health outcomes. As a Customer Service Supervisor, you'll be responsible for leading a team of customer service representatives, providing guidance, coaching, and feedback to ensure they have the skills and knowledge needed to succeed.

Key Responsibilities

• Coordinate and supervise daily, weekly, and monthly activities of team members to ensure task completion and performance goals are met
• Set priorities for the team to ensure alignment with business objectives and customer needs
• Coordinate work activities with other supervisors, managers, and departments to ensure seamless collaboration and communication
• Identify and resolve operational problems using defined processes, expertise, and judgment
• Provide coaching, feedback, and annual performance reviews, as well as formal corrective action when necessary
• Mentor, challenge, and communicate effectively with team members to ensure they have the skills and knowledge needed to succeed

Requirements and Qualifications

To be successful in this role, you'll need:

• A High School Diploma or GED
• At least 1 year of supervisory or leadership experience
• 5 years of experience analyzing and solving customer problems in an office, claims, or customer service environment
• Proficiency with Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• The ability to work full-time (40 hours/week) Sunday - Sunday, with flexibility to work any of our 8-hour shift schedules during normal business hours (6:00am - 11:00pm EST)
• Occasional overtime and weekend work may be required based on business needs

Preferred qualifications include:

• 2 years of customer service experience

Telecommuting Requirements

As a remote employee, you'll be required to:

• Keep all company-sensitive documents secure
• Establish a dedicated work area that's separate from other living areas and provides information privacy
• Have a reliable, high-speed internet connection (UnitedHealth Group approved)

Soft Skills and Competencies

To succeed in this role, you'll need:

• The ability to multi-task and understand multiple products and benefits
• Excellent communication and interpersonal skills
• A positive and flexible attitude, with the ability to adapt to changing priorities and situations

Career Growth and Development Opportunities

At Optum, we're committed to helping our employees grow and develop in their careers. As a Customer Service Supervisor, you'll have opportunities to:

• Develop your leadership and management skills
• Gain experience in a fast-paced, dynamic environment
• Build a network of professionals across the organization
• Access training and development programs to enhance your skills and knowledge

Compensation and Benefits

We offer a comprehensive benefits package, including:

• A competitive salary range ($48,300 - $94,500 per year for California, Colorado, Connecticut, Hawaii, Nevada, New York, New Jersey, Washington, or Rhode Island residents)
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• A range of health, dental, and vision insurance options
• Paid time off and holidays

Our Culture and Values

At Optum, we're committed to creating a culture that's guided by diversity and inclusion. We believe that everyone - of every race, gender, sexuality, age, location, and income - deserves the opportunity to live their healthiest life. We're passionate about delivering equitable care that addresses health disparities and improves health outcomes.

As an Equal Employment Opportunity / Affirmative Action employer, we welcome applicants from diverse backgrounds and perspectives. We're committed to creating an inclusive environment that's free from bias and discrimination.

Why Join Optum?

If you're passionate about delivering exceptional customer experiences and driving health outcomes, we want to hear from you. As a Customer Service Supervisor - National Remote, you'll have the opportunity to make a real difference in the lives of our customers. You'll be part of a talented team that's dedicated to making a positive impact on the communities we serve.

Join us and start Caring. Connecting. Growing together.

Apply now and take the first step towards a rewarding and challenging career with Optum!