Experienced Customer Service Representative - Overnight Remote Opportunity at blithequark

Join the blithequark Team: Revolutionizing Customer Service in the Pet Industry

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a knack for engaging in meaningful conversations and helping others? If so, blithequark is looking for a motivated and experienced Customer Service Representative to join our award-winning team on a full-time, overnight remote basis.

As one of the fastest-growing e-commerce retailers in the pet industry, blithequark is committed to providing top-notch customer service. We're not just looking for order-takers or script-readers; we're seeking individuals who can think critically, be proactive, and genuinely care about helping our customers. If you have a love for pets and a desire to make a difference, this could be the purr-fect role for you!

About the Role

As a Customer Service Representative at blithequark, you'll be the face of our company, interacting with customers who contact us for a variety of reasons, from shopping for their new pet to resolving issues. You'll be responsible for:

• Engaging directly with customers via phone, email, or chat to provide personalized support and resolve their queries.
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with empathy, patience, and kindness to customers and team members alike, utilizing active listening skills to understand their needs.
• Collaborating with teammates, your direct manager, and other team members across various levels of the organization using virtual collaboration tools like Zoom, Slack, and webcams.
• Demonstrating a willingness to learn and grow, sharing feedback, and being open-minded to new ideas and processes.

What You'll Need

To succeed in this role, you'll need:

• 2+ years of customer service experience, preferably in a fast-paced, dynamic environment.
• Excellent communication skills (written, verbal, and listening), which you'll demonstrate through a written assessment.
• The ability to multi-task, navigating multiple systems and tools while maintaining a conversation with customers.
• Proficiency in using computers, including data entry, rapid navigation through systems, and searching for information to support customers.
• Flexibility to adapt to changing business needs, including shifting schedules and working overtime as required.
• A high school diploma or equivalent, and the ability to pass a background check.
• A reliable, high-speed internet connection (30 Mbps+ download speed/ 10 Mbps+ upload speed) and a dedicated workspace free from distractions.

Technical Requirements

To work effectively in this remote role, you'll need:

• A dedicated workspace with a large enough area to accommodate computer monitors and minimal background noise.
• A reliable wired, high-speed internet connection (you can test your internet speed at speedtest.net or by contacting your service provider).
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.
• A webcam and headset for virtual interactions.

We'll provide everything else you need, including a computer, monitor, keyboard, mouse, and headset.

Why blithequark Customer Service?

At blithequark, we're committed to empowering our customer service team to become their best. Here's what you can expect:

• You Belong: We're a diverse, inclusive team that values individual perspectives and promotes a culture of collaboration.
• You Can Grow: Our culture is designed for those who thrive on delivering results and becoming their best, regardless of role or location.
• You Can Make a Difference: We're encouraged to be curious, ask questions, bring ideas forward, and act like owners in everything we do.
• You Will Get Support: Ongoing training and development, resources, and opportunities to become your best.
• You Will Get Rewarded: Competitive wages, medical & dental insurance, 401k, and more!

Compensation and Benefits

We're offering a starting wage of $15.50/hour, with opportunities to learn and grow while working remotely. Our comprehensive benefits package includes:

• Competitive wages
• Medical & dental insurance
• 401k
• Ongoing training and development opportunities
• A dynamic, supportive work environment

Our Culture and Values

At blithequark, we're committed to creating a culture that values diversity, inclusion, and collaboration. We're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and their pets.

We're an equal opportunity employer, valuing and embracing diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Ready to Join the blithequark Team?

If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our award-winning customer service team and become part of a dynamic, supportive community that values diversity, inclusion, and collaboration.

To learn more about blithequark's Customer Privacy Policy, please click here. To access blithequark's California CPRA Job Applicant Privacy Policy, please click here.

If you have any questions regarding your application, please don't hesitate to contact [email protected].