Experienced Remote Customer Service and Technical Support Representative – Delivering Exceptional Customer Experiences through Technical Expertise and Compassionate Support

Introduction to blithequark

Imagine being part of a forward-thinking global organization that prioritizes a people-first, inclusive culture and fosters a genuine sense of belonging. At blithequark, we are dedicated to providing exceptional customer experiences through cutting-edge technologies and innovative solutions. As a remote Customer Service/Technical Support Representative, you will join a diverse team of professionals from around the world who share a passion for delivering outstanding support and making a positive impact on our customers' lives.

About the Role

As a remote Customer Service/Technical Support Representative at blithequark, you will play a vital role in responding to technical inquiries, troubleshooting issues, and providing top-notch support to our customers. Your expertise and compassionate approach will help resolve problems, build trust, and create memorable experiences for our clients. If you are a motivated and tech-savvy individual with a passion for customer service, we invite you to join our team and embark on a rewarding career journey.

Key Responsibilities

• Assist external users of our technical products or services by answering questions, investigating issues, and providing timely resolutions.
• Troubleshoot basic and routine technical issues, including hardware, software, networking, or other designated client products.
• Utilize customer experience-focused troubleshooting approaches to de-escalate customer concerns and maximize opportunities to build rapport.
• Follow established escalation paths to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
• Solve unstructured problems that require extensive conceptual thinking skills and ensure service delivery meets contractual Key Performance Indicators (KPIs).
• Greet customers in a courteous, friendly, and professional manner, using agreed-upon procedures and demonstrating empathy in all interactions.

Essential Qualifications

To succeed in this role, you should possess:

• One year of related technical experience (preferred).
• A non-Apple, non-Chromebook personal desktop or laptop (bring your own device).
• Relevant technical expertise related to the program, including working knowledge of hardware, software, networking, data storage, troubleshooting, and repair (preferred).
• Courteous and strong customer service orientation, with the ability to effectively communicate both written and verbally.
• Strong problem-solving skills, with the ability to learn and adapt quickly in a fast-paced environment.
• Dependable and proficient attention to detail, with the ability to work independently with minimal supervision.
• Skilled in multi-tasking, with the ability to be flexible and adapt to changes quickly.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a technical support or customer service role.
• Knowledge of industry-specific software or technologies.
• Certifications or training in technical support, customer service, or a related field.
• Experience working in a remote or virtual team environment.

Career Growth and Development

At blithequark, we are committed to investing in our people and providing opportunities for growth and development. As a remote Customer Service/Technical Support Representative, you will have access to:

• Comprehensive training programs, including paid training and ongoing support.
• FREE Learning and Leadership Development programs, designed to set you on the path to a successful and fulfilling career.
• Clear paths for career advancement, with opportunities for promotion and professional growth.
• Networking and leadership opportunities with Staff Resource Groups, including the Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs, designed to help you create a strong foundation for a rewarding career.

Work Environment and Company Culture

At blithequark, we pride ourselves on our diverse, global organization and our commitment to creating a positive and inclusive work environment. As a remote Customer Service/Technical Support Representative, you will be part of a dynamic team that values:

• Global citizenship and sustainability, with opportunities to participate in team events and make a difference in your community and beyond.
• Trained wellness partners and wellness training opportunities, designed to support your physical and mental well-being.
• A diverse and inclusive culture, with a focus on celebrating different backgrounds, perspectives, and experiences.
• Opportunities to participate in events that celebrate Diversity, Equity, and Inclusion, including Juneteenth, Pride Month, Black History Month, and National Women's Day.

Compensation, Perks, and Benefits

As a remote Customer Service/Technical Support Representative at blithequark, you will be eligible for a range of benefits, including:

• Competitive compensation and benefits package, including medical, dental, vision, and an employee assistance program (EAP).
• 401K (U.S. ONLY) and stock purchasing program, designed to support your long-term financial goals.
• Paid training and ongoing support, to help you succeed in your role and advance in your career.
• Opportunities to participate in World Clean Up Day, #MyOneEarthPromise, and other community-focused initiatives.

Conclusion

If you are a motivated and customer-focused individual with a passion for technical support and a desire to make a positive impact, we invite you to join our team at blithequark. As a remote Customer Service/Technical Support Representative, you will have the opportunity to deliver exceptional customer experiences, develop your skills and expertise, and advance your career in a dynamic and supportive environment. Apply today and discover why blithequark is the perfect place to reimagine your career and achieve your goals.