Director of User Experience - Shaping the Future of Travel with Marriott International's Mobile App Products

Join Our Team: Revolutionizing Hospitality through Innovative Design

At Marriott International, a company voted 24 years in a row as one of Fortune’s 100 Best Companies to Work For®, we're not just building a business – we're crafting experiences that transform lives and shape the world. As a leader in the hospitality industry, we're committed to delivering exceptional travel experiences that delight our customers. Now, we're seeking a talented Director of User Experience to join our high-energy User Experience Design team and help us create best-in-class digital experiences for our mobile app products.

About the Role

As the Director of User Experience Design for our mobile app products, you'll play a pivotal role in driving the vision for our account profile and trips experiences. You'll work closely with cross-functional teams, including product management, engineers, and other designers to deliver data-driven, user-centered product design that sparks delight and advances cohesion across the travel journey. Your expertise will help us create industry-leading experiences that set us apart in the hospitality industry.

Key Responsibilities

• Lead the design process for our mobile app products, driving the creative process from concept to design documentation and execution.
• Direct and guide designers, including internal associates, contractors, and agencies, to ensure the delivery of high-quality design solutions.
• Collaborate with product management, engineers, and other stakeholders to ensure seamless integration of design solutions.
• Develop and maintain a deep understanding of our customers' physical and digital environments and how they impact the design of the Marriott Bonvoy App.
• Balance user, business, and technical needs to deliver innovative solutions that meet customer needs and drive business outcomes.
• Drive the development of design solutions that are rooted in user-centered thinking, with a focus on delivering seamless experiences across channels.
• Lead design critiques and feedback sessions to ensure continuous improvement and growth.
• Communicate design concepts and solutions effectively to various stakeholders, including product management, engineers, and executives.

Essential Qualifications

To succeed in this role, you'll need:

• 8+ years of relevant UX/product design experience, with a demonstrated ability to manage and lead design teams.
• A 4-year undergraduate degree in a relevant discipline or equivalent experience/certification.
• A strong portfolio that showcases your UX and interaction design skills, visual design aesthetic, and user-centered thinking.
• Experience designing for mobile apps, with a deep understanding of the complexities and nuances of mobile design.
• A good mix of UX/UI, visual design, and interaction design expertise, with the ability to balance different design disciplines.
• Proven ability to translate complex design challenges into clear, user-friendly experiences.
• Collaborative, highly organized, and strong attention to detail, with excellent written, verbal, interpersonal, and presentation skills.
• Strong stakeholder management skills, with the flexibility to thrive in a fast-paced environment.

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Experience with motion design and animation, with a deep understanding of how to apply these skills to enhance the user experience.
• Experience working on major, large-scale global digital apps or websites within the commerce or travel space.
• The ability to balance the science behind data and the creative idea in front of you, with a strong understanding of how to apply data-driven insights to inform design decisions.
• Superior communication and interpersonal skills, including facilitation, presentation, and storytelling.

What We Offer

As a member of our team, you'll enjoy:

• A competitive salary and benefits package.
• Opportunities for career growth and professional development, with a focus on helping you achieve your long-term career goals.
• A dynamic, collaborative work environment that encourages creativity, innovation, and continuous learning.
• A culture that values feedback, critique, and continuous improvement.
• The opportunity to work on high-profile projects that have a real impact on the hospitality industry.

Our Culture

At Marriott International, we're committed to creating a culture that is inclusive, diverse, and supportive. We believe in empowering our associates to take ownership of their work and to drive innovation and creativity. Our culture is built on a foundation of respect, trust, and open communication, and we're committed to fostering an environment that encourages collaboration, teamwork, and continuous learning.

Why Join Us?

If you're a talented UX leader with a passion for creating innovative design solutions, we want to hear from you. As a Director of User Experience on our team, you'll have the opportunity to shape the future of travel and hospitality, working on high-profile projects that have a real impact on the industry. You'll be part of a dynamic, collaborative team that is committed to delivering exceptional customer experiences, and you'll have the opportunity to grow and develop your skills in a supportive and inclusive environment.

Take the Next Step

Are you ready to join our team and help us shape the future of travel and hospitality? If so, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss how you can become a vital part of our success story.

We can't wait to hear from you!