Experienced Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist - Remote Work Opportunity at blithequark

Introduction to blithequark

At blithequark, we are pioneers in the subrogation industry, trusted by companies to recover payments on damage claims, ensuring that the responsible party bears the cost of the damage. Our mission is built on providing exceptional customer service to our clients and all parties involved in a claim, allowing them to focus on their core business. We are driven by our Core Four principles: Process, Results, Culture, and Experience, which have been the cornerstone of our success and will continue to guide our future endeavors.

Our company culture is vibrant and inclusive, with a strong emphasis on team-building activities, community service, and maintaining a healthy work-life balance. We believe in fostering an environment where efficiency, effective processes, and a casual, comfortable atmosphere coexist, allowing our team members to thrive and grow professionally.

About the Role

We are seeking a highly skilled and customer-focused Call Center Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. As an FNOL Representative, you will be the first point of contact for our clients, receiving inbound calls and providing top-notch communication services while recording First Notice of Loss claims. These claims are crucial in reporting damage to our clients' property, and your role will be instrumental in ensuring that this process is handled with precision and care.

Your day will typically involve accepting inbound calls from engineers, technicians, and other field operators, communicating effectively while entering data accurately into our customized database, reporting underground damage to locate companies when applicable, and providing outstanding service to customer representatives. You will also analyze photos and map the correct location, utilizing your analytical skills to determine the extent of the damage.

Key Responsibilities:

• Receive and handle inbound calls from clients and field operators, providing exceptional customer service and support.
• Accurately enter data into our customized database, ensuring that all information is up-to-date and readily available.
• Report underground damage to locate companies as required, following established protocols and procedures.
• Provide outstanding service to customer representatives, addressing their concerns and resolving issues in a timely and professional manner.
• Analyze photos and map the correct location, utilizing your analytical skills to determine the extent of the damage and ensure that all relevant information is captured.

Requirements and Qualifications

To be successful in this role, you will need to possess a combination of technical, communication, and analytical skills. The following are the essential requirements and qualifications for the position:

Essential Skills and Abilities:

• Ability to type a minimum of 55 words per minute, error-free, with high accuracy and attention to detail.
• Proficiency in Microsoft Excel, Word, Outlook, PDFs, and internet searches, with the ability to quickly learn our customized database and software applications.
• Advanced phone and verbal communication skills, with excellent active listening and written communication skills.
• Excellent reading skills, with the ability to read and follow a script, and analyze and interpret photos to determine damage.
• Ability to establish an appropriate work environment within your home for work purposes, with a dedicated space that is quiet, private, and free from distractions.

Preferred Qualifications:

• 6 months to 1 year of previous customer service call center experience, with a proven track record of providing exceptional customer service and support.
• Experience with Microsoft Teams, with the ability to quickly learn our communication and collaboration tools.
• High School Diploma or equivalent, with a strong foundation in English, mathematics, and analytical skills.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional development, training, and advancement. As an FNOL Representative, you will have the opportunity to develop your skills and knowledge, taking on new challenges and responsibilities as you grow and evolve in your role.

We offer a range of training programs, including onboarding, ongoing coaching and feedback, and opportunities for advancement, to help you achieve your career goals and aspirations. Our goal is to provide a supportive and inclusive environment that fosters growth, innovation, and excellence, and we are committed to helping you succeed in your role and beyond.

Work Environment and Company Culture

Our company culture is built on the principles of teamwork, respect, and open communication, with a strong emphasis on work-life balance and employee well-being. We believe in fostering an environment that is inclusive, supportive, and fun, with a range of activities and events that promote team-building and camaraderie.

As a remote worker, you will be part of a distributed team, with the flexibility to work from the comfort of your own home. We provide the necessary computer equipment and software applications, and you will have access to our virtual communication and collaboration tools, to ensure that you stay connected and engaged with the team.

Compensation and Benefits

We offer a competitive compensation package, with a range of benefits and perks that recognize and reward your contributions to the team. These include:

• Paid time off, with a generous accrual rate and flexible scheduling options.
• A monthly stipend towards your internet service cost, to support your remote work arrangement.
• A matched 401k program, to help you plan for your future and achieve your long-term financial goals.
• A range of other benefits, including health, dental, and vision insurance, and a employee assistance program, to support your physical and mental well-being.

We are also proud to be a 4-year running winner of The Oklahoman Top Workplaces, recognizing our commitment to our employees and our community.

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service and support, we encourage you to apply for this exciting opportunity to join our team as an FNOL Representative. At blithequark, we are committed to excellence, innovation, and growth, and we are looking for talented and dedicated professionals to help us achieve our goals and aspirations.

Don't miss this opportunity to join a dynamic and supportive team, with a range of benefits and perks that recognize and reward your contributions. Apply today, and take the first step towards a rewarding and challenging career with blithequark!