Experienced Bilingual Spanish/English Customer Service Representatives – Remote Work Opportunity with blithequark

Welcome to blithequark

Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact.

Benefits of Working with blithequark

At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include:

• Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles.
• Competitive Wages: We offer competitive wages that reflect our employees' value to our organization.
• Full Benefits: Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more.
• Paid Time Off: We believe in work-life balance and provide our employees with paid time off to relax and recharge.
• Employee Wellness and Engagement Programs: We are committed to our employees' well-being and offer a range of programs and initiatives to support their physical and mental health.

blithequark and You

At blithequark, we are passionate about making people's lives simpler, faster, and safer. We achieve this through a balanced high-tech and high-touch approach, blended with deep industry and geographic expertise. As a key contributor to our team, you will play a vital role in delivering exceptional customer experiences and helping companies adapt quickly to changing needs.

Job Overview

We are currently seeking experienced Bilingual Spanish/English Customer Service Representatives to join our team. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.

Responsibilities

Some of the key responsibilities of this role include:

• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues that may arise.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues to help us improve our services.
• Meet sales objectives as defined by our team.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Bilingual Spanish/English: You must be fluent in both Spanish and English.
• 6 months customer service experience: You must have at least 6 months of customer service experience.
• Over 18 years of age: You must be at least 18 years old to apply for this role.
• Ability to type 25 wpm: You must be able to type at a speed of at least 25 words per minute.
• High School Graduate or GED: You must have a high school diploma or equivalent.
• Comfort with desktop computer system: You must be comfortable using a desktop computer system.
• Proven oral & written communication skills: You must have excellent oral and written communication skills.
• Logical problem-solving skills: You must be able to think critically and solve problems in a logical and methodical way.
• Availability to work various shifts: You must be available to work a variety of shifts, including evenings and weekends.
• Ability to use Windows operating systems: You must be able to use Windows operating systems.
• Organization and work prioritization skills: You must be able to prioritize your work and manage your time effectively.
• 6 months sales experience: You must have at least 6 months of sales experience.
• Able to work independently: You must be able to work independently with minimal supervision.
• Ability to work in a constantly changing and fast-paced environment: You must be able to adapt to changing circumstances and work in a fast-paced environment.
• Ability to stay composed and objective: You must be able to remain calm and composed, even in difficult situations.
• Strong listening skills: You must be able to listen actively and respond appropriately.
• Superior negotiating skills: You must be able to negotiate effectively and resolve conflicts in a professional manner.

Work from Home Requirements

To work from home with blithequark, you will need to meet the following requirements:

• Internet Connection Requirements: You must have a reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps.
• ISP Requirements: Your internet service provider (ISP) must have no packet loss and a ping under 50ms.
• Proof of Internet Speed: You must be able to provide proof of your internet speed.
• Clean and Quiet Workspace: You must have a clean and quiet workspace that is free from distractions and interruptions.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of career growth opportunities and learning benefits, including:

• Comprehensive Training Programs: We provide comprehensive training programs to help our employees develop the skills and knowledge they need to succeed.
• Mentorship Opportunities: We offer mentorship opportunities to help our employees learn from experienced professionals and develop their careers.
• Career Advancement Opportunities: We offer career advancement opportunities to help our employees progress in their careers and achieve their goals.
• Professional Development: We support the professional development of our employees, providing opportunities for them to attend conferences, workshops, and other training events.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in fostering a culture of inclusivity, respect, and teamwork, and we are committed to creating a workplace where our employees feel valued, supported, and empowered to succeed.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of perks and benefits, such as:

• Competitive Salary: We offer a competitive salary that reflects our employees' value to our organization.
• Bonus and Incentive Programs: We offer bonus and incentive programs to recognize and reward our employees' achievements.
• Comprehensive Benefits Package: We offer a comprehensive benefits package, including medical, dental, vision, 401k, and more.
• Paid Time Off: We offer paid time off to help our employees relax and recharge.
• Employee Wellness and Engagement Programs: We offer a range of employee wellness and engagement programs to support our employees' physical and mental health.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. At blithequark, we are committed to delivering exceptional customer experiences and making a positive impact on our communities. Join our team and become a part of a dynamic and diverse organization that is dedicated to excellence and customer satisfaction. Apply now and take the first step towards a rewarding and challenging career with blithequark!