Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Future of Online Customer Engagement at blithequark

blithequark is a pioneering force in the realm of online customer engagement, providing cutting-edge live chat support solutions to a diverse range of ecommerce stores. With a mission centered around delivering exceptional customer experiences, we have established ourselves as a leader in the industry. Our growth trajectory is impressive, driven by a culture of learning, teamwork, and an unwavering commitment to customer satisfaction. We are now seeking a dynamic Entry-Level Remote Customer Service Live Chat Assistant to join our vibrant team and contribute to our mission.

About Us

At blithequark, we pride ourselves on offering a stimulating and nurturing work environment where every team member is empowered to unlock their full potential. Our team is comprised of seasoned customer service professionals who are passionate about delivering exceptional service and support. We believe in fostering a culture of learning, teamwork, and continuous improvement, and we are committed to providing our team members with the tools and resources they need to succeed.

Job Summary

As an Entry-Level Remote Customer Service Live Chat Assistant at blithequark, you will play a critical role in ensuring that our clients' customers receive exceptional service and support. You will be responsible for addressing customer inquiries and resolving issues via our live chat platform, working closely with our experienced team of customer service professionals. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and are looking to launch their careers in a dynamic and growing industry.

Key Responsibilities

• Engage and Resolve: Proactively engage in real-time conversations, addressing customer inquiries and resolving issues through our live chat platform. Your written communication skills will be your greatest asset, alongside your adeptness at multitasking.
• Uphold Service Excellence: Manifest patience, empathy, and friendliness, as you deliver timely and precise solutions, reinforcing our reputation for exceptional customer service.
• Investigate and Answer: Delve into inquiries and challenges related to ecommerce stores, offering effective solutions and ensuring customer satisfaction.
• Collaborate and Learn: Immerse yourself in a collaborative learning environment, working synergistically with our experienced customer service professionals to enhance your skills and contribute to team success.

Qualifications

Essential Qualifications

• Educational Foundation: Possess a high school diploma or equivalent.
• Communication Proficiency: Demonstrate stellar written communication skills to effectively interact with customers.
• Multitasking Mastery: Showcase your ability to manage multiple inquiries simultaneously and prioritize tasks adeptly.
• Adaptability: Thrive in a dynamic, fast-paced setting, showcasing your quick thinking and versatility.
• Technical Acumen: Exhibit basic computer proficiency, with a familiarity with Microsoft Office.

Preferred Qualifications

• Ecommerce Platform Knowledge: Knowledge of ecommerce platforms like Shopify and WooCommerce is a bonus.

What We Offer

Compensation

We offer a competitive salary ranging from $25-$35 per hour, depending on your skills and experience.

Benefits

Our comprehensive benefits package is designed to support your overall well-being and career growth. We offer:

• Health, Dental, and Vision Insurance: We provide comprehensive insurance coverage to ensure your health and well-being.
• 401(k) Matching: We offer a 401(k) matching program to help you plan for your future.
• Generous Paid Time Off: We believe in work-life balance and offer generous paid time off to ensure you can recharge and relax.

Career Growth Opportunities

At blithequark, we are committed to your career growth and development. We offer:

• Training and Onboarding: Our extensive training and onboarding program is designed to equip you with the necessary skills and knowledge to succeed in your role.
• Continuous Feedback and Support: We provide continuous feedback and support to ensure you have the resources you need to excel in your role.
• Career Advancement: We offer opportunities for career progression and continuous learning, allowing you to ascend to more challenging roles as you hone your skills.

Remote Work at blithequark

We offer a flexible remote work arrangement, allowing you to work from home or any location with internet connectivity. Our remote work program is designed to provide you with the flexibility and autonomy you need to succeed, while also ensuring that you have the support and resources you need to stay connected and productive.

Benefits of Remote Work

• Increased Productivity: Remote work allows you to work in a setting that is most conducive to your productivity and efficiency.
• Saved Commuting Time and Costs: By working remotely, you can save time and money on commuting, allowing you to focus on your work and personal priorities.
• Personalized Work Ambiance: Remote work allows you to create a personalized work ambiance that is tailored to your needs and preferences.

Overcoming Challenges

While remote work comes with its share of challenges, we are committed to supporting our team members and ensuring that they have the resources they need to succeed. We offer:

• Regular Check-Ins: We hold regular check-ins to ensure that you are connected and engaged with the team.
• Communication Tools: We provide communication tools and software to ensure that you can stay connected with the team and access the resources you need.
• Support and Resources: We offer support and resources to help you overcome challenges and stay productive in your role.

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional customer experiences and providing our team members with the tools and resources they need to succeed. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is looking to launch your career in a growing industry, we encourage you to apply.

How to Apply

If you are excited about the opportunity to join our team as an Entry-Level Remote Customer Service Live Chat Assistant, please submit your application. We look forward to welcoming you to our innovative family.