Customer Service Representative - Work from Home Opportunity at blithequark

Join the blithequark Team: Discover Different

At blithequark, we're not just about selling products; we're about creating experiences. We're a company that thrives on the thrill of the find and the joy of putting those products to use on real adventures. Our work environment is dynamic, with endless possibilities and opportunities for growth. If you're someone who is empowered to think on their feet, evolve processes, and embrace the unknown, then we want you to be part of our team.

About the Role

blithequark is seeking a highly skilled and motivated Customer Service Representative to work from home. As a Customer Service Representative, you will be the face of blithequark, interacting with customers, resolving their queries, and ensuring their satisfaction. This is a fantastic opportunity to work with a leading company in the retail industry, with the flexibility of working from the comfort of your own home.

Key Responsibilities

• Respond accurately, promptly, and effectively to all forms of customer communication, including phone calls, letters, and emails.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem-solving and negotiation skills.
• Document customer and store information into our call tracking system.
• Promote a positive company image to support Customer Service objectives and mission statement.
• Compose personal replies to customer letters and/or emails and maintain assigned reports.
• Update customer addresses for our Loyalty Program and adjust reward points as needed.
• Make sound judgment calls that align with our brand, escalation, and customer service policies for social media customer-related issues.
• Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.

Essential Qualifications

• 1 to 3 years of retail customer service or call center experience and proven conflict management skills.
• Flexible mindset, oriented towards conflict resolution.
• Strong listening skills.
• Ability to prioritize work.
• Excellent verbal and written communication skills.
• PC knowledge.
• Typing skills.

Preferred Qualifications

While not mandatory, having experience in social media customer service or having worked in a similar retail environment will be considered an added advantage. Additionally, candidates with experience in using customer service software and having a background in handling customer complaints will be preferred.

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Associate discount.
• 401(k) match.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Healthcare Flexible Spending Account (FSA).
• Life insurance.
• Short-term and long-term disability.
• Paid holidays, vacation, sick leave, bereavement leave, and parental leave.
• Employee Assistance Program (EAP).
• Incentive programs for management.
• Auto and home insurance discounts.
• Tuition reimbursement.
• Scholarship program.
• Adoption and surrogacy assistance.
• Smoking cessation programs.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union.
• Referral bonuses.

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse culture. We believe in embracing each other's differences and unique perspectives. We're committed to creating an environment where everyone feels valued, respected, and empowered to contribute their best. As a remote worker, you'll be part of a dynamic team that is passionate about delivering exceptional customer service and creating memorable experiences.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Compensation and Perks

The starting pay range for this position is $11.60 to $20.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. As a Customer Service Representative at blithequark, you'll not only enjoy a competitive salary but also a range of benefits and perks that will enhance your work-life balance and overall well-being.

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to develop your skills in customer service, problem-solving, and communication. You'll also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Whether you're looking to advance your career in customer service or transition into a new role within the company, we'll provide you with the training and support you need to succeed. Our commitment to employee development and growth is reflected in our comprehensive training programs, mentorship opportunities, and career advancement initiatives.

Why Join blithequark?

If you're looking for a challenging and rewarding role that offers the flexibility of working from home, then this is the opportunity for you. At blithequark, we're passionate about creating a work environment that is dynamic, inclusive, and supportive. We're committed to helping our employees grow and develop their careers, and we offer a range of benefits and perks that will enhance your work-life balance and overall well-being.

If you're ready to Discover Different and join a team that is passionate about delivering exceptional customer experiences, then we encourage you to apply for this exciting opportunity.

How to Apply

If you're interested in this role and believe you have the skills and experience we're looking for, please submit your application. We can't wait to hear from you and explore how you can be part of our team at blithequark.