Experienced Full-Time Business-to-Business (B2B) Customer Service Support Representative - Remote Opportunity with blithequark

Join the Team at blithequark: Where Customer Service Meets Innovation

blithequark is seeking a highly skilled and customer-focused Business-to-Business (B2B) Customer Service Support Representative to join our dynamic team remotely. As a leader in the wireless industry, we pride ourselves on providing top-notch services and support to our business customers. If you're passionate about delivering exceptional customer experiences and working in a fast-paced, innovative environment, we want to hear from you!

About blithequark and the Industry

blithequark operates at the forefront of the wireless industry, providing cutting-edge solutions and services to businesses across the globe. Our team is comprised of talented, interactive, and responsible individuals who share a common goal: to deliver outstanding customer experiences and drive business growth. By joining our team, you'll have the opportunity to work with a diverse group of professionals who are passionate about innovation, customer satisfaction, and continuous learning.

Job Summary and Objective

As a B2B Customer Service Support Representative at blithequark, you will play a critical role in ensuring the satisfaction of our business customers. You will serve as a liaison between customers, business representatives, and our support teams to resolve credit, customer service, and billing concerns. Your primary objective will be to provide timely and effective support to our business customers via phone and email, while working collaboratively with our internal teams to drive customer satisfaction and loyalty.

Key Responsibilities:

• Interact with business customers via phone and email to provide information about our products and services, while addressing their concerns and resolving issues in a timely and professional manner.
• Act as a liaison between customers, business representatives, and blithequark support paths to resolve credit, customer service, and billing concerns.
• Keep accurate records of business interactions and transactions, including details of inquiries, complaints, or comments, as well as actions taken.
• Process service requests through appropriate channels to facilitate timely reconciliation, ensuring correct authorization is received, recorded, and saved on all requests.
• Conduct account analysis and reviews, develop proposals, and follow up with businesses to document their experience with our services.
• Collaborate with B2B representatives to align with optimal care and ensure seamless customer experiences.
• Utilize Microsoft Office, Salesforce, and spreadsheets on a daily basis, with extensive and accurate typing required.

Essential Qualifications and Skills:

Adaptability:

We are looking for individuals who can maintain effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. As a B2B Customer Service Support Representative at blithequark, you will need to be flexible and able to adjust to new situations and priorities.

Attention to Detail:

Attention to detail is crucial in this role, as you will be responsible for maintaining accurate records, processing service requests, and ensuring correct authorization is received and recorded. You will need to have a thorough and detailed method of working, with a high level of accuracy and attention to detail.

Customer Focus:

At blithequark, we prioritize customer satisfaction and customer service. As a B2B Customer Service Support Representative, you will need to have a deep understanding of our customers' business needs and act accordingly, anticipating their needs and giving high priority to customer satisfaction.

Organizational Awareness:

We are looking for individuals who have and use knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities. You will need to perceive the impact and implications of decisions on other components of the organization.

Planning and Organizing:

As a B2B Customer Service Support Representative at blithequark, you will need to set priorities and define actions, time, and resources needed to achieve predefined goals. You will be responsible for planning and organizing your work to ensure timely and effective support to our business customers.

Written Communication:

We are looking for individuals who can express ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents. You will need to utilize language and terminology effectively in your written communication.

Education and Experience:

• High School diploma or equivalent experience required.
• Proficient in Microsoft Office and basic computer skills.
• Experience with face-to-face or telephone sales preferred.
• Experience with customer service over the phone preferred.

What We Offer:

At blithequark, we offer a comprehensive benefits package and a dynamic work environment that supports your growth and well-being. Here are some of the benefits and perks you can expect:

• Competitive Base Pay: $18/hr.
• Health, Vision, and Dental Insurance: We offer comprehensive insurance coverage to support your health and well-being.
• 401k Matching: We match your 401k contributions to help you plan for your future.
• Health and Wellness Program: Our program is designed to support your physical and mental well-being.
• Discount on blithequark Services: Enjoy a discount on our services and products.
• Employee Assistance Program: Our program provides confidential support and resources to help you manage personal and professional challenges.
• Onsite Gym and Walking Trail: Our facilities feature an onsite gym and walking trail to support your physical well-being.

Schedule and Work Environment:

This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are dependent on schedule availability and business needs. As a remote employee, you will need to be able to work independently and collaboratively with our team to drive customer satisfaction and loyalty.

Why Join blithequark?

At blithequark, we are committed to delivering exceptional customer experiences and driving business growth through innovation and teamwork. By joining our team as a B2B Customer Service Support Representative, you will have the opportunity to:

• Work with a dynamic team of professionals who are passionate about customer service and innovation.
• Develop your skills and expertise in a fast-paced and supportive environment.
• Contribute to the growth and success of our business customers.
• Enjoy a comprehensive benefits package and a dynamic work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to join our team and start your journey with blithequark today!