Experienced Customer Service Representative – Delivering Exceptional Support in Life Assurance, Savings, Investments, and Pensions

Welcome to blithequark

At blithequark, we're passionate about making a positive difference in the lives of millions. As a people and technology-driven business, we're dedicated to providing exceptional customer service to our clients and their customers. We're now seeking an experienced and empathetic Customer Service Representative to join our team in Glasgow, where you'll play a vital role in delivering seamless support to customers during life's most significant moments.

About the Role

As a Customer Service Representative at blithequark, you'll be responsible for taking inbound calls from customers regarding their life assurance, savings, investments, or pension plans. Your goal will be to ensure a smooth and supportive experience, whether customers are planning for retirement, accessing investments, updating personal information, or seeking support during difficult times. You'll be the face of our company, and your exceptional communication skills, empathy, and problem-solving abilities will make all the difference.

Key Responsibilities:

• Respond to inbound customer calls, resolving queries and concerns in a professional and courteous manner
• Provide accurate and timely information to customers, ensuring they receive the support they need
• Utilize multiple IT applications to access customer information, update records, and resolve issues
• Collaborate with colleagues to share knowledge, best practices, and expertise, contributing to a supportive and inclusive work environment
• Participate in comprehensive training programs to enhance your skills and knowledge, staying up-to-date with industry developments and company initiatives

Essential Qualifications and Skills

To succeed in this role, you'll need to possess excellent communication, listening, and problem-solving skills. You should be comfortable working in a fast-paced environment, prioritizing tasks, and managing multiple IT applications. Proficiency in Microsoft Office, particularly Word and Excel, is essential. While experience in financial services is not required, a passion for delivering exceptional customer service, empathy, and respect for customers is vital.

Preferred Qualifications and Skills:

• Previous experience in customer-facing roles, such as contact centers, retail, hospitality, or travel
• Basic knowledge of life assurance, savings, investments, and pension plans (training will be provided)
• Ability to work flexibly, adapting to changing priorities and deadlines
• Strong attention to detail, ensuring accuracy and quality in all interactions
• Proficiency in additional IT applications, such as CRM software or customer relationship management tools

Career Growth and Development Opportunities

At blithequark, we're committed to supporting the growth and development of our colleagues. You'll have access to comprehensive training programs, mentoring, and coaching to enhance your skills and knowledge. Our company is dedicated to innovation, and we encourage our colleagues to share their ideas, contributing to our ongoing success. With opportunities for career progression and professional development, you'll be able to grow and thrive in your role.

Work Environment and Company Culture

Our Glasgow office offers a hybrid remote work arrangement, allowing you to balance your work and personal life. You'll be part of a supportive and inclusive team, where collaboration, respect, and empathy are valued. We prioritize our colleagues' well-being, offering a range of benefits, including:

Benefits and Perks:

• No weekend working
• 31 days annual leave (including UK Bank Holidays)
• Annual discretionary bonus eligibility
• Perks at Work (online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest-free season ticket loans
• Annual volunteering day
• Supportive people policies for life's significant moments (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave)
• Wellbeing program with health checks, nutritional advice, second medical opinion option, employee assistance program, and mental, physical, and financial support
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection

Compensation and Rewards

We offer a competitive salary of £23,400, with opportunities for growth and development. Our benefits package is designed to support your well-being, financial security, and work-life balance. You'll be part of a company that values its colleagues and recognizes their contributions to our success.

Conclusion

If you're passionate about delivering exceptional customer service, empathetic, and committed to making a positive difference in people's lives, we encourage you to apply for this exciting opportunity. Join our team at blithequark, where you'll be part of a people and technology-driven business that prioritizes innovation, customer satisfaction, and colleague growth. Apply now to take the first step in your new career journey!