Experienced Remote Customer Service Representative - Open Enrollment and Insurance Support | Work From Home in Colorado

Join the blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home

blithequark is seeking a highly skilled and motivated Remote Customer Service Representative to join our dynamic team, exclusively for residents of Colorado. As a Customer Service Representative, you will play a vital role in providing top-notch support to customers, addressing their inquiries regarding open enrollment, application statuses, and more. If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About blithequark and the Industry

At blithequark, we pride ourselves on being a leader in the customer service industry, providing innovative solutions and exceptional support to our clients. Our team is dedicated to creating a positive impact on the lives of our customers, and we are committed to fostering a culture of excellence, growth, and development. As a Remote Customer Service Representative, you will be an integral part of our team, working from the comfort of your home to deliver outstanding customer experiences.

Key Responsibilities

As a Remote Customer Service Representative at blithequark, you will be responsible for:

• Delivering exceptional customer service by responding to general insurance enrollment inquiries and providing assistance with eligibility, plan selections, and modifications.
• Ensuring accurate entry of customer information and interactions into the system.
• Leveraging available resources to resolve customer issues and provide insightful answers to questions.
• Troubleshooting technical challenges related to insurance processes, policies, and systems.
• Conducting thorough research as needed to address complex customer concerns.
• Maintaining compliance with state and federal regulations while upholding service excellence, quality, and productivity standards.
• Executing additional tasks as required.

Essential and Preferred Qualifications

To be successful in this role, you will need:

Required Skills:

• Excellent Communication Skills: Strong verbal and written communication abilities, emphasizing interpersonal telephone skills.
• Technical Proficiency: Proficient in Microsoft Office and other relevant technology applications.
• Discretion and Confidentiality: Capable of handling sensitive and confidential information with discretion.
• Troubleshooting Skills: Excellent troubleshooting skills for technical issues.
• Adaptability: Ability to excel in a fast-paced, dynamic environment.

Qualifications:

• Residency: Must be a resident of Colorado.
• Call Center Experience: A minimum of 1 year of consistent call center experience is required; 2-3 years is preferred.
• Customer Service Experience: At least 1 year of customer service experience is essential.
• Dependable Attendance: Dependable attendance is crucial, particularly during the 2-3 week training program.
• Home Office Setup: A quiet home office setup free from distractions is necessary.
• Familiarity with CBMS: Familiarity with the Colorado Benefits Management System (CBMS) is advantageous.
• Job Stability: Seeking candidates who demonstrate a commitment to long-term roles and possess a history of job stability.

Career Growth Opportunities

At blithequark, we pride ourselves on offering a culture that supports professional growth and development, creating an ideal setting for individuals eager to advance their careers. As a Remote Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in a dynamic and supportive environment.
• Take on new challenges and responsibilities.
• Advance your career within the company.

Compensation and Benefits

We offer a competitive compensation package, including:

• Competitive Hourly Rate: $19 per hour.
• Flexible Work Arrangement: Enjoy the flexibility of a fully remote work arrangement, allowing you to work from the comfort of your home.
• Long-term Contract: This is a long-term contract position, providing stability and security.

Work Environment and Company Culture

At blithequark, we strive to create a positive and inclusive work environment that supports the well-being and success of our team members. As a Remote Customer Service Representative, you will be part of a dynamic team that values:

• Collaboration: We encourage collaboration and teamwork, even in a remote setting.
• Innovation: We foster a culture of innovation, encouraging creativity and new ideas.
• Growth: We prioritize professional growth and development, providing opportunities for advancement.

Why Join blithequark?

If you are seeking a rewarding remote position where you can truly make a positive impact, we encourage you to apply today! As a Remote Customer Service Representative at blithequark, you will have the opportunity to:

• Deliver exceptional customer experiences.
• Work from the comfort of your home.
• Advance your career in a dynamic and supportive environment.
• Enjoy a competitive compensation package.

Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now to become a part of the blithequark family!