Experienced Full-Time Customer Success Associate - Evening Shift - Remote Customer Engagement and Support Role with blithequark

Join the blithequark Team as a Customer Success Associate and Deliver Exceptional Customer Experiences

blithequark is seeking a highly skilled and customer-focused individual to join our team as a Customer Success Associate. As a key member of our customer success team, you will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email, and chat on a daily basis. If you have a passion for solving problems, making people happy, and providing top-notch customer support, we want to hear from you!

About blithequark and the Industry

blithequark is a leading company in the retail industry, offering a wide range of products and services to our customers. We are committed to providing an exceptional customer experience and building strong relationships with our customers. Our customer success team plays a critical role in achieving this goal, and we are looking for talented individuals to join our team.

Role Summary

As a Customer Success Associate at blithequark, you will report to the Customer Success Supervisor and will be responsible for communicating with new and potential customers, guiding them through the shopping experience, answering order questions, and supporting the team to build a successful brand. You will be an independent worker who loves solving problems, making people happy, and putting together outfits for friends and strangers.

Key Responsibilities

• Answer all interactions during your scheduled shift in a friendly and relatable manner
• Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand
• Be empathetic to customers' needs while understanding the business' bottom line
• Collect and share feedback with external teams to ensure the needs of the customers are being met
• Perform a minimum of 70 interactions per shift
• Provide exceptional customer service via telephone, email, and chat
• Resolve customer complaints and concerns in a timely and professional manner
• Collaborate with the customer success team to achieve daily interaction goals and objectives
• Stay up-to-date on product knowledge and brand information to provide accurate and helpful information to customers

Essential Qualifications

• Minimum 2 years of experience in customer service or a related role
• Access to a consistently stable internet connection
• Exceptional written and verbal communication skills
• Willingness to take on additional projects and support external team members to support business and customer needs
• On-the-spot, creative problem-solving skills that meet the needs of the customer and the business
• Demonstrate a passion for and understanding of the blithequark brands, customers, and products
• Stay current with relevant media and lifestyle trends, fashion, and culture

Preferred Qualifications

• Experience working in a fast-paced, dynamic environment
• Knowledge of customer relationship management (CRM) software and other customer service tools
• Experience with chat and email customer service platforms
• Strong analytical and problem-solving skills
• Ability to work in a remote environment and maintain a high level of productivity

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you build your skills and advance your career. As a Customer Success Associate, you will have opportunities to:

• Develop your customer service skills and knowledge
• Learn about our products and services and how to effectively communicate with customers
• Participate in training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the success of the team
• Advance to leadership roles and take on new challenges

Work Environment and Company Culture

At blithequark, we pride ourselves on a positive and inclusive work environment. We value diversity, equity, and inclusion and strive to create a workplace where all employees feel welcome and supported. As a remote employee, you will have the flexibility to work from home and maintain a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive salary range of $15.00 - $15.00 per hour, as well as a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• Generous employee discounts
• Retirement savings plan
• And more!

EEO Statement

blithequark celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!