Experienced Part Time Remote Customer Service Specialist - After Hours Support for Healthcare Services at Blithequark
Join the Blithequark Team: Delivering Exceptional Patient Experiences in Healthcare
Blithequark is a leading multi-specialty physician-led organization dedicated to providing access to extraordinary care across various specialties and locations. We're seeking a highly skilled and compassionate Part Time Remote Customer Service Specialist to join our After Hours Team. As a critical member of our team, you will serve as the initial point of contact for patients, healthcare providers, and facilities, ensuring seamless communication and coordination of patient care.
About Blithequark
Blithequark is a renowned healthcare organization with over 600 doctors and advanced practice providers affiliated with top-ranked hospitals in the Midwest region. With a presence in over 145 locations and 25 specialties, we are committed to delivering high-quality patient satisfaction, excellent healthcare, and improving the health and well-being of the communities we serve.
Role Purpose and Responsibilities
As a Part Time Remote Customer Service Specialist, you will be responsible for:
- Navigating electronic health records to obtain and validate historical information, capturing and documenting demographic and financial information, and maintaining patient privacy and security as outlined by HIPAA.
- Managing a high volume of incoming calls from patients, healthcare providers, and facilities, ensuring resolution to calls and providing excellent customer service.
- Leveraging critical thinking with speed and accuracy to identify the reason for calls and taking appropriate action based on caller needs and acuity.
- Scheduling patient visits based on complex provider preferences, verifying and updating insurance, and checking insurance eligibility.
- Maintaining proficiency in and sharing knowledge of insurance basics, MyChart, and appointment instructions.
- Communicating directly with providers (physicians) to relay pertinent clinical information during after hours.
- Managing calls within established performance and customer service standards, achieving targeted abandoned call rate, average speed of answer, and average transaction time.
Requirements and Qualifications
Minimum Requirements:
- Education: High School Diploma or GED.
- Experience: 2-5 years of recent healthcare or customer service experience.
- Typing Test: Minimum speed of 35 wpm, 90% accuracy.
- Location: Must live within 1 hour of St. Louis, Missouri.
Preferred Qualifications:
- Recent healthcare experience, preferably in a customer-facing role.
- Familiarity with electronic health records and patient communication systems.
- Excellent communication and problem-solving skills.
What We Offer
Benefits and Perks:
- Comprehensive Benefits Package: Medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
- Disability Insurance: Paid for by Blithequark.
- Pension Plan/403(b) Plan: Funded by Blithequark.
- 401(k) Plan: With Blithequark match.
- BJC Institute for Learning and Development: Opportunities for growth and development.
- Health Care and Dependent Care Flexible Spending Accounts: Flexible spending options.
- Paid Time Off: Combines vacation, sick days, holidays, and personal time.
- Adoption Assistance: Support for growing families.
Work Environment and Culture
At Blithequark, we pride ourselves on a culture that values:
- Compassion: Delivering exceptional patient experiences with empathy and understanding.
- Integrity: Upholding the highest standards of ethics and professionalism.
- Accountability: Taking ownership of our actions and outcomes.
- Respect: Valuing diversity, inclusivity, and individual perspectives.
- Excellence: Striving for continuous improvement and innovation.
Career Growth Opportunities
At Blithequark, we believe in investing in our employees' growth and development. As a Part Time Remote Customer Service Specialist, you will have opportunities to:
- Develop your skills and expertise in customer service and healthcare.
- Advance to leadership roles or specialized positions.
- Participate in training and development programs.
- Collaborate with a talented team of professionals.
How to Apply
If you're passionate about delivering exceptional patient experiences and are looking for a rewarding career in healthcare, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.
Don't miss this chance to be part of a dynamic team that is shaping the future of healthcare. Apply now and start your journey with Blithequark!
Apply for this job