Experienced Customer Experience Representative - Nights and Weekends - Live Events Industry - blithequark

Join the Team at blithequark: Delivering Unforgettable Live Event Experiences

Are you passionate about live events and dedicated to providing exceptional customer service? Do you thrive in fast-paced environments and enjoy connecting with people from all walks of life? Look no further than blithequark, where we're seeking a talented Email/Chat/Phone Specialist to join our team on nights and weekends. As a Customer Experience Representative, you'll be the face of blithequark, helping to create memorable experiences for our customers from the point of purchase to the event itself.

About blithequark and the Live Events Industry

blithequark is a leading player in the live events industry, providing a platform for customers to buy and sell tickets to a wide range of events, including sports, concerts, and theatre productions. We're committed to delivering exceptional customer experiences, and our team is driven by a passion for live events and a desire to make a positive impact on our customers' lives. As a Customer Experience Representative at blithequark, you'll be part of a dynamic team that's shaping the future of the live events industry.

Key Responsibilities:

• Provide proactive, friendly, and high-quality service to blithequark's customers via phone, email, and live chat.
• Answer questions about purchases, orders, inventory, and upcoming events, utilizing internal and external technology to manage order fulfillment.
• Troubleshoot technical concerns and resolve customer issues in a timely and professional manner.
• Be a team player and contribute to the culture and growth of blithequark.
• Create memorable experiences for customers who share our love for live events.
• Handle customer contacts promptly and professionally, responding to their needs and concerns.
• Utilize internal and external technology to manage order fulfillment and provide accurate information to customers.
• Collaborate with colleagues to achieve team goals and objectives.
• Stay up-to-date with industry trends and developments to provide informed support to customers.

Role Expectations and Progression:

As a Customer Experience Representative at blithequark, you'll have a clear path for growth and development. Here's what you can expect in your first 30, 90, and 180 days:

30 Days:

• Complete new hire orientation and gain the resources you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and blithequark values.
• Gain access to and familiarize yourself with our accounts and internal systems.
• Shadow teammates and document what you've learned from observing and listening to their emails and calls.

90 Days:

• Perform core responsibilities comfortably on your own.
• Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Understand service level expectations, KPIs, and other metrics to watch for.

180 Days:

• Apply methods to execute individual tasks that positively impact the team.
• Play an active role in continued learning to advance skill sets necessary for team goals.
• Handle front-line customer escalations and follow-ups.
• Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.

What You'll Bring:

• 1-2 years of customer service experience via phone, email, and live chat.
• Team player mentality and drive to contribute to culture and growth.
• Sense of curiosity to ask questions and keenness to improve upon work.
• Passion for live events (sports, concerts, or theatre).
• Flexible schedule to work evenings, weekends, and holidays.
• Excellent verbal and written communication skills.
• Experience with Zendesk or similar help desk software.

Schedule:

As a Customer Experience Representative at blithequark, you'll work a hybrid schedule with 3 days in the office and 2 days remote. Your schedule will be:

• 1:30 pm - 10:00 pm Thursday/Friday off.
• 1:30 pm - 10:00 pm Monday/Tuesday off.

Compensation and Benefits:

At blithequark, we offer a competitive compensation package, including:

• $40,000 base salary with bi-annual bonuses and equity.
• Fully paid training to help you succeed in your role.
• Competitive benefits, including medical, dental, and vision insurance, 401K matching, and FLEX PTO.
• Mental health days and a supportive work environment.
• Monthly credits and discounts for attending live events.
• A hybrid working model that allows for flexibility and work-life balance.

Why Join blithequark?

At blithequark, we're passionate about delivering unforgettable live event experiences to our customers. We're a dynamic team that's shaping the future of the live events industry, and we're looking for talented individuals like you to join us. As a Customer Experience Representative, you'll have the opportunity to:

• Make a positive impact on our customers' lives.
• Develop your skills and advance your career.
• Work in a fast-paced and dynamic environment.
• Be part of a team that's passionate about live events.

Apply Now:

If you're passionate about live events and delivering exceptional customer service, we want to hear from you. Apply now to join the team at blithequark and start creating unforgettable experiences for our customers.