Experienced Splunk Information Specialist for Remote Customer Service Role at blithequark

Unlock Your Potential as a Splunk Expert at blithequark

Are you a seasoned IT professional with a passion for data analysis and customer service? Do you have a knack for creating innovative solutions and driving technical excellence? blithequark, a leading online retailer in the pet industry, is seeking an experienced Information Specialist II to join our team in Ranch, Florida, and work remotely. As a key member of our team, you will be responsible for developing and maintaining high-quality content for our Splunk platform, driving technical innovation, and providing exceptional customer service.

About blithequark and the Pet Industry

blithequark is a pioneering online retailer that has revolutionized the way pet owners shop for their furry friends. Founded in 2011 by Ryan Cohen and Michael Day, blithequark has grown to become one of the largest e-commerce platforms specializing in pet food, treats, supplies, and other related products. With its headquarters in Dania Beach, Florida, blithequark is known for its customer-centric approach, offering 24/7 customer support and a user-friendly website. In 2017, blithequark was acquired by PetSmart, a major pet retail chain, but continues to operate as an independent subsidiary.

Key Responsibilities

• Plan and develop high-quality content for versatility, reliability, and performance on our Splunk platform.
• Troubleshoot complex Splunk issues using your expertise in advanced searching and dashboarding.
• Implement integrations with external applications and frameworks as needed.
• Promote and educate our customer community on Splunk search, alert, and dashboard best practices.
• Provide daily operational and community support.
• Perform data interpretation, normalization, and optimization.
• Create and manage data objects, such as fields, extractions, tags, event types, queries, workflow actions, aliases, and macros.
• Arrange list-based reports and data model acceleration.

Essential Qualifications

To succeed in this role, you will need:

• At least 3 years of experience in creating advanced Splunk dashboards and searches.
• Programming experience in languages such as Python, JavaScript, or others.
• Knowledge of Splunk's Basic XML System and application structure.
• Understanding of regular expressions.
• Experience with data analysis and Splunk products.
• Familiarity with Dashboard Studio, Ansible, and Git.
• Web architecture knowledge.

Preferred Qualifications

While not mandatory, the following skills and experience will be a plus:

• Experience working with application teams to drive innovative solutions for corporate data collection to enterprise logging platforms.
• Knowledge of automation, scripting, Ansible, AWS, REST APIs, and Splunk Enterprise.
• Experience with creating, testing, and deploying various Splunk configurations and Splunk technology add-ons.
• Understanding of Splunk framework and data organization best practices, including data onboarding.
• Ability to create advanced dashboards, reports, alerts, and other data objects in Splunk to drive value across the organization.

What We Offer

At blithequark, we offer a competitive salary of $20/hour, along with a range of benefits and perks that make working with us an attractive proposition. As a remote worker, you will enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and customer-focused team. Our company culture is built around innovation, teamwork, and a passion for delivering exceptional customer service.

Career Growth Opportunities

As a Splunk expert at blithequark, you will have the opportunity to develop your skills and expertise in a fast-paced and dynamic environment. You will be working with a talented team of professionals who are passionate about data analysis and customer service, and will have the chance to take on new challenges and responsibilities as you grow in your role.

Work Environment and Company Culture

At blithequark, we pride ourselves on our customer-centric approach and our commitment to delivering exceptional service to our customers. Our company culture is built around innovation, teamwork, and a passion for excellence. As a remote worker, you will be part of a distributed team that is connected through a shared commitment to our values and mission.

Compensation and Benefits

While specific benefits may vary depending on factors such as job position, location, and employment status, we offer a range of benefits and perks that make working with us an attractive proposition. These include:

• Competitive salary
• Opportunities for career growth and development
• Flexible working arrangements
• A dynamic and customer-focused work environment
• A range of benefits and perks, including health insurance, paid time off, and more

Join Our Team!

If you are a motivated and experienced Splunk expert looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With your skills and expertise, you will be able to drive technical innovation and deliver exceptional customer service to our customers. Don't miss out on this chance to join our team and take your career to the next level!

Apply Now!