Experienced Customer Service Representative for Remote Legal Document Filing Support – Providing Exceptional Client Experiences through Effective Communication and Problem-Solving

Welcome to blithequark

At blithequark, we pride ourselves on being the national leader in the filing service of legal documents, with a rich history spanning over 30 years. Our commitment to innovation and excellence has enabled us to stay ahead of the competition, and we continue to advance our technology and business processes to meet the evolving needs of our clients. With a team of 350 talented individuals and offices in major cities across the country, including Los Angeles, Dallas, Miami, Brooklyn, Chicago, Washington DC, and our headquarters in Seattle, we are dedicated to providing exceptional service and support to our customers.

Job Overview

We are seeking an experienced and skilled Customer Service Representative to join our team, working remotely from anywhere in Puerto Rico. As a Customer Support Specialist, you will play a vital role in addressing and resolving customer questions and issues, providing the best possible customer experience, and ensuring seamless communication with our clients. Your expertise in diplomacy, problem-solving, and time management will be essential in navigating the fast-paced environment of our customer support team.

Key Responsibilities

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders, in a timely and professional manner
• Manage high-volume phone calls to assist customers with existing orders, provide guidance on placing new orders online, and address any concerns or queries they may have
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field, ensuring prompt and effective communication
• Document issues in Confluence, maintaining accurate and up-to-date records of customer interactions and resolutions
• Visit court dockets for information on case filing and occasionally pull filed papers, demonstrating attention to detail and ability to work with legal documents
• Perform other job-related duties as assigned, showcasing your adaptability and willingness to support the team in achieving its goals

Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone, with a proven track record of providing exceptional customer service
• Technology-driven, with experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems, demonstrating proficiency in navigating various software applications
• Document manipulation experience, with the ability to read, write, and speak English, and transcribe information accurately
• Ability to perform repetitive tasks with accuracy, maintain a high level of work product in often stressful situations, and anticipate issues to circumvent them
• Typing speed of at least 55 wpm, with excellent communication and problem-solving skills, and the ability to implement new processes and changes to improve performance

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience working in a remote or virtual environment, with the ability to self-motivate and manage your time effectively
• Familiarity with legal documents and court procedures, with the ability to understand and apply this knowledge in a customer support context
• Experience working with Confluence or similar documentation software, with the ability to learn and adapt to new systems and processes
• Bilingual or multilingual skills, with the ability to communicate effectively with customers from diverse backgrounds

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers, colleagues, and stakeholders
• Problem-solving and analytical skills, with the ability to investigate issues, identify solutions, and implement effective resolutions
• Time management and organizational skills, with the ability to prioritize tasks, manage multiple priorities, and meet deadlines
• Adaptability and flexibility, with the ability to work in a fast-paced environment, adapt to changing circumstances, and navigate new systems and processes
• Attention to detail and accuracy, with the ability to maintain accurate records, transcribe information correctly, and ensure high-quality work output

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge in customer support, legal documents, and court procedures
• Opportunities for career advancement, with the potential to move into senior roles or explore other areas of the business
• Professional development and networking opportunities, with the chance to connect with colleagues and industry experts, and stay up-to-date with the latest trends and best practices
• Recognition and reward programs, acknowledging and rewarding your achievements and contributions to the team

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment, with a strong focus on:

• Teamwork and collaboration, with a culture of open communication, mutual respect, and trust
• Diversity and inclusion, with a commitment to creating a welcoming and inclusive environment for all employees
• Work-life balance, with flexible working arrangements and a focus on employee well-being
• Community involvement and social responsibility, with opportunities to participate in volunteer programs and give back to the community

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting pay of $12.00 per hour, with opportunities for growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance, 401(k), disability insurance, and employee assistance program
• Paid time off and referral program, with opportunities to earn rewards and recognition for your contributions
• Remote work arrangement, with the flexibility to work from anywhere in Puerto Rico, and the opportunity to join a dynamic and supportive team

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a vital role in delivering outstanding customer experiences, and contributing to the success and growth of our business. Don't miss this chance to take your career to the next level, and apply today to become a part of our dynamic and supportive team!