**Experienced Customer Service Representative – Financial Institution Support**

Are you a customer service professional looking for a new challenge? Do you have a passion for delivering exceptional experiences to customers and members? We're seeking an experienced Customer Service Representative to join our team at blithequark, a leading provider of technology solutions for community banks and credit unions. As a key member of our Financial Institution Support team, you'll have the opportunity to work with a variety of software products, gain hands-on experience, and advance your career in a dynamic and supportive environment. **About blithequark** At blithequark, we're dedicated to delivering technology solutions that empower community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start, as we lay the groundwork for the future of digital banking and payments. We're a company that values innovation, collaboration, and customer satisfaction, and we're looking for talented individuals who share our passion for delivering exceptional results. **Job Summary** As a Customer Service Representative on our Financial Institution Support team, you'll be responsible for providing assistance to our financial institution clients' customers and members, similar to an over-the-phone personal banker. You'll assess the nature of questions or issues, resolve them in a timely manner, and communicate the customer's needs and expectations to the appropriate personnel. You'll also be responsible for ensuring system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements. **Key Responsibilities** * Provide assistance to financial institution clients' customers and members, similar to an over-the-phone personal banker * Assess the nature of questions or issues and resolve them in a timely manner * Verify customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements * Communicate the customer's needs and expectations to the appropriate personnel * Follow escalation procedures to ensure complex support issues are resolved * Perform other job duties as assigned **Requirements** * At least 1 year of customer service experience * Schedule Adherence is monitored; must be able to adhere to a published break and lunch schedule * Proven ability to remain calm in stressful situations * Comfortable navigating multiple systems while assisting customers/members * Ability to communicate clearly and understandably * Full-Time candidates must be able to work the following: + Candidates must be able to work their assigned schedule in a 363/24/7 call center. Schedules will include nights, weekends, and holidays. (Closed Thanksgiving and Christmas) and will be assigned upon job offer. + Based on business need, candidates will be scheduled for one Saturday/Sunday shift, and will be off one weekday, which will vary between Tuesday-Friday. + The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 9AM-12AM CT. + We offer a shift differential for night and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire. * Candidates will need to acquire (at their own cost) internet that can support a stable and consistent connection. The following speeds are required minimums to maintain a work-from-home status (either hybrid or fully remote): + 20 mbps download speed (Note: If more than one individual will be using the internet at your residence during your scheduled shift, it is recommended to increase your download speed to 25 mbps to not interfere with your work connection) + 10 mbps upload speed **Nice to Have** * Customer service and multi-tasking skills * Ability to listen to and empathize with the customer/member * Ability to use the tools provided for first call resolution * Self-developer, takes initiative on career path * Experience in call center, bank, or credit union industries **Why Join blithequark?** At blithequark, we pride ourselves on our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental, and financial well-being of our people is always met. **Culture of Commitment** Our culture is exceptional, and we do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times, and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. **Equal Employment Opportunity** At blithequark, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. blithequark is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. **What We Offer** * Competitive salary range of $34,320-$37,500 per year * Opportunities for career advancement and professional growth * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Shift differential for night and weekend shifts * Flexible work arrangements, including remote work options * Ongoing training and development opportunities **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application, and we look forward to reviewing your qualifications. **Equal Employment Opportunity Statement** blithequark is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. **Contact Information** If you have any questions or would like to learn more about this opportunity, please contact our HR department at [insert contact information]. We look forward to hearing from you! 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