Experienced Customer Service Agent - Remote Opportunity with blithequark

Join the blithequark Family and Discover a World of Possibilities

Are you ready to embark on a new journey and become the best version of yourself? At blithequark, you'll not only travel the world but also grow your knowledge and advance your career while having the time of your life. As a Customer Service Agent, you'll interact with clients in a courteous, efficient, pleasant, and professional manner, ensuring an exceptional customer experience.

About the Role

The Customer Service Agent is a critical role at blithequark, responsible for providing top-notch customer service to clients. As a remote Customer Service Agent, you'll work with customers to resolve their queries, address their concerns, and ensure their satisfaction with our services.

Key Responsibilities

• Issue, reissue, and refund passenger tickets
• Book, tag, and confirm flight reservations
• Rebook passengers on oversold flights and during abnormal operations
• Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, food, and transportation; coordinate refueling and refresh
• Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
• Operate gate reader/scanner and related responsibilities to include pre-boarding, monitoring/checking carry-on bags, and exiting row criteria
• Operate jetways/bridges for the purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/international flight manifests
• Perform passenger service flight close-out procedures
• Accept, check, and tag passengers' bags at decision centers, full-service ticket counters, and first-class ticket counters
• Maintain the timeline of the flight boarding process
• Perform customer support at the job training
• Process and complete credit card bag transactions at kiosks within the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk bag processing at ticket counters
• Queue lines at ticket counter kiosks and ticket counters
• Clear/confirm international documents at kiosk within the ticket counter area and activation stations
• Accept and trigger passengers' self-tagged luggage at activation stations
• Assist clients needing special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors
• Perform customer support work related to handling local flights and contractor/floor handling agreements or contracts
• Have regular and predictable attendance on site, including meeting any mandatory overtime requirements
• Respond and assist during safety and/or emergency situations
• Provide connecting passengers with gate information
• Provide exceptional customer support in a professional manner and according to blithequark guidelines
• Adhere to agency policies, procedures, and performance standards
• Complete job-applicable training
• Adhere to government regulations (e.g., DOT, FAA, TSA)
• Use multiple internal resources/systems, including during customer interactions
• Wear uniforms as required by agency policy

Requirements for Success

To excel as a Customer Service Agent at blithequark, you'll need:

Minimum Qualifications

• High school degree or GED or international equivalent
• Bilingual language competencies required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure suitable airport authority and/or US Customs security badges, if applicable
• Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet agency and security requirements
• Must be legally authorized to work in the U.S.

Preferred Qualifications

• Working knowledge of Sabre or another Passenger Service System
• Previous face-to-face Customer Service experience
• Working in a fast-paced environment

What You'll Gain

At blithequark, you'll have the opportunity to enjoy a range of benefits, including:

• Travel Perks: Explore the world with 365 destinations on over 6,800 daily flights across our global network. You, your family, and friends can enjoy travel perks that make your journeys more enjoyable.
• Health Benefits: On day one, you'll have access to health, dental, prescription, and vision benefits that help you stay well. We also offer virtual doctor visits, flexible spending accounts, and more.
• Wellness Programs: Our well-being programs provide you with the right tools, resources, and support to be the best version of yourself.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Why You'll Love Working at blithequark

At blithequark, we're committed to creating a work environment that's engaging, inclusive, and rewarding. As a Customer Service Agent, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer service
• Develop your skills and knowledge through ongoing training and development programs
• Enjoy a flexible work environment that supports your work-life balance
• Take advantage of career growth opportunities and advance your career
• Be part of a company that's committed to making a positive impact on our customers and the communities we serve

Join Our Team

If you're looking for a challenging and rewarding career as a Customer Service Agent, we encourage you to apply to blithequark today. With a competitive salary of $22/hour and a range of benefits, you'll have the opportunity to grow your career and enjoy a fulfilling work experience.

Don't miss this opportunity to join our team and discover a world of possibilities. Apply now and take the first step towards a rewarding career with blithequark!