**Experienced Delivery Station Customer Service Associate – Last-Mile Logistics and Customer Experience Expert**

At blithequark, our mission is to revolutionize the way we deliver customer experiences, and we're looking for talented individuals to join our team as Delivery Station Customer Service Associates. As a key member of our Customer Service team, you will play a vital role in ensuring our customers receive their packages on time, as promised, and that we put smiles on their faces. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. **About blithequark** blithequark is a leading e-commerce company that's changing the way we shop and deliver products to our customers. Our commitment to innovation, customer-centricity, and operational excellence has made us one of the most successful companies in the industry. As a Delivery Station Customer Service Associate, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers. **Key Responsibilities** As a Delivery Station Customer Service Associate, you will be responsible for: * Communicating with customers directly in-person, via phone, and via email to resolve issues and provide support * Empathizing with and prioritizing customer needs to ensure a positive experience * Upholding company values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers in a timely and professional manner * Clearly understanding and responding appropriately to customer issues, using logical and sound judgment * Composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems with a customer-centric mindset and a focus on finding solutions * Working a flexible Full-Time (40+ hours per week) schedule, including evenings, weekends, and holidays **Performing the Following Tasks** * Carry, lift, push, and pull up to 49 pounds * Frequently push, pull, squat, bend, and reach * Stand and walk during shifts lasting up to 12 hours * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life** As a Delivery Station Customer Service Associate, you'll be based at one of our last-mile delivery warehouses, where our leading logistics system operates. You'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. You'll be the face of blithequark, providing exceptional customer service and ensuring that our customers receive their packages on time, as promised. **About the Team** Our Customer Service team is dedicated to being Earth's most customer-centric company. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency and productivity * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, database searching, and instant messenger tools * Bachelor's Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office Suite and Google Suite * Experience with customer relationship management (CRM) software * Ability to work in a dynamic and ever-changing environment **Career Growth Opportunities and Learning Benefits** As a Delivery Station Customer Service Associate, you'll have the opportunity to develop your skills and knowledge in customer service, logistics, and operations. You'll work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a range of training and development programs to help you grow your career and achieve your goals. **Work Environment and Company Culture** Our work environment is fast-paced and dynamic, with a focus on innovation and customer-centricity. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals who share our vision. **Compensation and Benefits** Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and we offer a range of benefits, including: * Medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Employee discounts and perks * Career development and training opportunities **How to Apply** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Please apply via our internal or external career site. We're an equal opportunity employer and welcome applications from diverse candidates. Apply Job! **Disclaimer** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Apply for this job