Experienced Customer Service Representative for Medicare Services – Contract-to-Hire Opportunity with blithequark, 100% Remote Work Arrangement

Introduction to blithequark and the Role

At blithequark, we are committed to delivering exceptional customer experiences in the healthcare insurance sector. As a leading provider of innovative health insurance solutions, we are seeking talented and compassionate individuals to join our team as Customer Service Representatives specializing in Medicare services. This contract-to-hire opportunity offers the chance to work 100% remotely from anywhere within a one-hour radius of Philadelphia, PA 19103, providing flexibility and work-life balance. Our team is dedicated to upholding a 5-star service standard, and we are looking for like-minded professionals who share our passion for customer-centric service.

Job Overview

The Customer Service Representative role at blithequark is a dynamic position that involves handling a wide range of customer inquiries and issues related to Medicare claims, benefits, enrollment, member portals, ID cards, and more. As a key member of our team, you will work closely with customers to resolve problems, provide timely solutions, and ensure that our service standards are consistently met. This is an exciting opportunity to join a fast-paced and supportive environment where your skills and experience will be valued and recognized.

Key Responsibilities:

• Handle inbound customer calls, responding to inquiries and resolving issues related to Medicare services in a professional and empathetic manner.
• Provide accurate and timely information to customers, ensuring that their needs are met and their expectations are exceeded.
• Utilize multiple systems and tools to navigate customer accounts, resolve issues, and provide solutions.
• Collaborate with internal teams to resolve complex customer issues, ensuring that all problems are addressed promptly and efficiently.
• Participate in ongoing training and development programs to enhance your knowledge and skills, staying up-to-date with the latest industry trends and best practices.

Qualifications and Requirements

To be successful in this role, you will need to possess excellent customer-focused competencies, including strong problem-solving skills, empathy, and a passion for delivering exceptional customer service. You should have:

• Previous experience in call center customer service, preferably in a healthcare or insurance setting.
• Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone.
• Excellent problem-solving skills, with the ability to navigate multiple systems and tools simultaneously.
• A high school diploma or equivalent, with a minimum of 2 years of customer service experience preferred.
• A score of 80% or above on the eSkills test, demonstrating your technical proficiency and aptitude.

Preferred Qualifications:

• Experience working in the healthcare industry, preferably with Medicare or related services.
• Previous experience in a call center environment, handling inbound customer calls and resolving issues.
• A medical background or knowledge of healthcare terminology, which would be an asset in this role.
• Strong technical skills, with the ability to learn and adapt to new systems and tools quickly.

Career Growth and Development Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge in the healthcare insurance sector. Our team is dedicated to supporting your career aspirations, providing opportunities for advancement and professional growth within the company.

Work Environment and Company Culture

Our company culture at blithequark is built on a foundation of respect, empathy, and teamwork. We believe in fostering a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed. As a remote worker, you will be part of a dynamic and distributed team, connected through technology and a shared commitment to delivering exceptional customer service.

Compensation, Perks, and Benefits

As a contract-to-hire employee at blithequark, you will be eligible for a competitive compensation package, including a range of perks and benefits. Our benefits program is designed to support your well-being, providing access to health insurance, retirement savings plans, and other incentives. We also offer opportunities for overtime, allowing you to increase your earnings and advance your career.

Conclusion and Call to Action

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in the healthcare insurance sector, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Service Representative specializing in Medicare services, you will have the chance to make a real difference in the lives of our customers, while advancing your career and developing your skills in a dynamic and supportive environment. Please submit your application, including your resume and a cover letter, to express your interest in this contract-to-hire opportunity. We look forward to hearing from you and exploring how you can contribute to our team's success.