Experienced Remote Customer Service Representative - Part Time - Airline Industry Professional

Welcome to United Airlines: Where Your Career Takes Flight

Imagine being part of a dynamic team that connects people and unites the world. At United Airlines, we're on a mission to become the best airline in the history of aviation, and we're looking for talented individuals like you to join our journey. As a Customer Service Representative - Part Time, you'll be the face of our company, crafting memorable experiences for our customers and making their travel journeys unforgettable. This is a fully remote role, offering you the flexibility to work from anywhere and enjoy a better work-life balance.

About Our Company Culture

At United Airlines, we believe in the power of diversity and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and respected. Our shared purpose is to connect people and unite the world, and we're dedicated to making a positive impact in the communities we serve. As a global company, we operate in hundreds of locations around the world, with millions of customers and tens of thousands of employees. We're proud to offer a competitive benefits package that includes world-class perks like 401k, space available travel privileges, and an Employee Assistance Plan for you and your family.

Job Overview

In this exciting role, you'll be responsible for providing exceptional customer service to our domestic and international customers. You'll interact with customers in our lobbies and at gates, helping them with ticketing, baggage, and resolving travel issues. You'll be the professional who crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. If you're passionate about delivering outstanding customer experiences and making a difference in people's lives, we want to hear from you.

Key Responsibilities

• Interact with customers in a kind and useful manner to craft memorable experiences and build customer loyalty and dedication
• Step up and anticipate customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Work each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards
• Navigate challenges by being steady yet adaptable, maintaining composure and managing issues while not taking customer frustration personally
• Work collaboratively with others, supporting your colleagues, and helping them be successful with new processes and technologies

Qualifications and Requirements

To be successful in this role, you'll need to meet the following minimum qualifications:

• High school diploma, GED or equivalent
• Minimum of 18 years old
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for an eight-hour shift, as well as lift and handle baggage
• Ability to acquire a SIDA badge and meet airport requirements for badging
• Legally authorized to work in the United States without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous customer service experience in the airline industry or a related field
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to work collaboratively as part of a team

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $18.51 per hour, with opportunities for overtime and seniority-based pay raises. You'll also enjoy a range of benefits, including:

• Travel: Fly United for free - domestic and international – bring your friends and family too!
• Flexibility: Opportunities for overtime and ability to trade shifts to work a flexible schedule
• Phenomenal Benefits: 401(k), pension plan, health insurance, and an Employee Assistance Plan for you and your family
• Build your career: Opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation
• Up to $37.82 / hour: Seniority-based pay raises with additional compensation for shift differential and overtime

Career Growth and Development

At United Airlines, we're committed to helping our employees grow and develop in their careers. You'll have access to training and development programs, as well as opportunities to move into leadership roles. With over half of our leaders starting in the operation, you'll have the chance to learn from experienced professionals and develop the skills you need to succeed.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, inclusivity, and diversity. We believe in creating a workplace where everyone feels welcome, valued, and respected. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a difference in people's lives. Our work environment is fast-paced and dynamic, with a focus on collaboration, innovation, and continuous improvement.

How to Apply

If you're excited about the opportunity to join our team and make a difference in the lives of our customers, please apply now. We can't wait to hear from you and explore how you can contribute to our mission of connecting people and uniting the world.

Equal Opportunity Employer

United Airlines is an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We're committed to creating a workplace that's inclusive and respectful of all employees, and we encourage applications from diverse candidates.

Apply Now and Take the First Step Towards an Exciting Career

Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards an exciting career with United Airlines. We look forward to hearing from you and exploring how you can contribute to our mission of connecting people and uniting the world.