**Experienced Social Media Customer Support Representative – Work From Home at blithequark**

Are you a customer-centric individual with a passion for creating magical experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Social Media Customer Support Representative – Work From Home. As a key member of our team, you will play a vital role in delivering exceptional customer experiences across various social media platforms, while working from the comfort of your own home. **Welcome to blithequark** At blithequark, we are a global entertainment giant that captivates audiences with our diverse array of beloved characters, stories, and experiences. Our mission is to create unforgettable memories for millions around the world, and we are committed to fostering an inclusive and diverse workplace where everyone feels welcome and valued. As a Social Media Customer Support Representative, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences, while promoting our brand's positive online reputation. **Job Responsibilities** As a Social Media Customer Support Representative – Work From Home at blithequark, your primary responsibilities will include: * Engaging with customers across various social media platforms, including but not limited to Facebook, Twitter, and Instagram, to address inquiries, concerns, and feedback in a prompt and friendly manner. * Collaborating with internal teams to resolve customer issues effectively, while maintaining a positive and empathetic tone. * Staying informed about blithequark products, services, and promotions to provide accurate information and resolve customer queries. * Monitoring social media trends and proactively addressing potential customer issues to prevent negative feedback and maintain a positive online reputation. * Utilizing strong problem-solving skills and the ability to think on your feet to resolve complex customer issues. * Managing multiple customer interactions simultaneously, while maintaining a high level of productivity and efficiency. * Adapting to a dynamic work-from-home environment, while maintaining a high level of flexibility and adaptability. **Required Skills** To succeed as a Social Media Customer Support Representative – Work From Home at blithequark, you will need to possess the following skills and qualifications: * Exceptional written and verbal communication skills, with the ability to communicate effectively with customers across various social media platforms. * Proficiency in using social media platforms, including but not limited to Facebook, Twitter, and Instagram. * Customer-focused with a keen ability to empathize and resolve customer concerns in a prompt and friendly manner. * Strong problem-solving skills and the ability to think on your feet to resolve complex customer issues. * Time management skills to handle multiple customer interactions simultaneously, while maintaining a high level of productivity and efficiency. * Flexibility to adapt to a dynamic work-from-home environment, while maintaining a high level of flexibility and adaptability. * Previous customer service experience is a plus, but not required. **Essential Qualifications** While a degree is not required, you will need to possess the following essential qualifications: * High school diploma or equivalent required. * 1-2 years of customer service experience, preferably in a social media or call center environment. * Strong knowledge of social media platforms, including but not limited to Facebook, Twitter, and Instagram. * Excellent written and verbal communication skills, with the ability to communicate effectively with customers across various social media platforms. **Preferred Qualifications** While not required, the following qualifications are preferred: * Bachelor's degree in a related field, such as communications, marketing, or customer service. * Previous experience working in a social media or call center environment. * Strong knowledge of customer relationship management (CRM) software and social media analytics tools. * Certification in customer service or social media marketing is a plus. **Skills and Competencies** To succeed as a Social Media Customer Support Representative – Work From Home at blithequark, you will need to possess the following skills and competencies: * Excellent written and verbal communication skills, with the ability to communicate effectively with customers across various social media platforms. * Strong problem-solving skills and the ability to think on your feet to resolve complex customer issues. * Time management skills to handle multiple customer interactions simultaneously, while maintaining a high level of productivity and efficiency. * Flexibility to adapt to a dynamic work-from-home environment, while maintaining a high level of flexibility and adaptability. * Strong knowledge of social media platforms, including but not limited to Facebook, Twitter, and Instagram. * Ability to work independently, while maintaining a high level of collaboration and teamwork. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with the opportunity to grow and develop their careers. As a Social Media Customer Support Representative – Work From Home, you will have access to the following career growth opportunities and learning benefits: * Opportunities for career advancement, including promotions to senior customer support roles or specialized positions such as social media manager or customer experience manager. * Access to training and development programs, including online courses, workshops, and conferences. * Opportunities for professional certification, including certification in customer service or social media marketing. * A dynamic and supportive work environment, where you will be encouraged to share your ideas and contribute to the growth and development of the company. **Work Environment and Company Culture** At blithequark, we are committed to creating a dynamic and supportive work environment that is inclusive and diverse. As a Social Media Customer Support Representative – Work From Home, you will be part of a team that is dedicated to delivering exceptional customer experiences, while promoting our brand's positive online reputation. Our company culture is built on the following values: * Customer-centricity: We are committed to delivering exceptional customer experiences, while promoting our brand's positive online reputation. * Innovation: We are committed to staying ahead of the curve, while embracing new technologies and trends. * Collaboration: We are committed to working together as a team, while maintaining a high level of flexibility and adaptability. * Diversity and inclusion: We are committed to creating a dynamic and inclusive work environment, where everyone feels welcome and valued. **Compensation, Perks, and Benefits** As a Social Media Customer Support Representative – Work From Home at blithequark, you will be eligible for the following compensation, perks, and benefits: * Competitive salary and benefits package, including health insurance, retirement plan, and paid time off. * Opportunities for professional development and career growth. * Flexible work schedule, including the option to work from home. * Access to training and development programs, including online courses, workshops, and conferences. * A dynamic and supportive work environment, where you will be encouraged to share your ideas and contribute to the growth and development of the company. **How to Apply** If you are passionate about creating magical experiences and possess the skills to excel in a dynamic remote environment, we invite you to join our team. Apply now by submitting your resume and a cover letter detailing your relevant experience. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We celebrate diversity and are dedicated to creating an environment where everyone feels welcome and valued. Apply for this job