Remote Summer Process Analysis Internship – Undergraduate Experience in Managed Care Operations, Call Center Optimization & Data‑Driven Improvement at Centene’s Workwarp Division

About Centene & Workwarp – Transforming Health Care for Over 28 Million Members

Centene Corporation is a national leader in the provision of high‑quality, cost‑effective health care services to diverse, underserved populations. Through its innovative Workwarp division, Centene blends cutting‑edge technology with compassionate care delivery to create a seamless experience for each of its more than 28 million members. Our mission is simple yet powerful: improve the health of communities, one person at a time. As a remote‑first organization, we champion flexibility, inclusion, and continuous learning, empowering our employees to drive meaningful change from anywhere in the United States. This summer, you will have the rare chance to step inside a thriving, data‑driven environment that lies at the heart of the nation’s managed‑care ecosystem.

Why This Internship Stands Out – A Launchpad for Your Career in Managed Care

Unlike generic summer programs, this internship immerses you in real‑world process analysis within a high‑impact call‑center operation. You will work side‑by‑side with seasoned Subject Matter Experts (SMEs), Quality Assurance leaders, and the Accreditation team to identify bottlene‑bottlenecks, design efficiencies, and implement change on a platform that serves millions of individuals daily. Over a 12‑week, full‑time engagement, you will translate classroom theory into actionable insights, sharpen critical thinking, and develop a portfolio of concrete projects that showcase your ability to improve operational performance. This experience is not a “shadowing” role; you will be entrusted with measurable deliverables that directly influence the quality of patient interactions and regulatory compliance.

Key Responsibilities – What You’ll Do Every Day

• Process Mapping & Gap Analysis: Document existing call‑center workflows, use visual mapping tools, and pinpoint inefficiencies that affect call handling time, first‑call resolution, and member satisfaction.
• Data Collection & Interpretation: Gather quantitative data from call‑center dashboards, CRM systems, and compliance logs; conduct descriptive and inferential analysis to surface trends and root causes.
• Stakeholder Collaboration: Partner with SMEs, team leads, and the Accreditation group to validate findings, co‑create improvement proposals, and secure buy‑in for implementation.
• Solution Design & Documentation: Draft detailed Standard Operating Procedure (SOP) updates, create training materials, and develop change‑management checklists for smooth rollout.
• Pilot Testing & Feedback Loop: Execute small‑scale pilots of proposed process changes, monitor key performance indicators (KPIs), and iterate based on real‑time feedback.
• Regulatory Research: Stay current on federal and state health‑care regulations (e.g., HIPAA, NCQA standards) that impact call‑center operations and ensure all recommendations are compliant.
• Presentation & Reporting: Prepare concise, data‑rich presentations for senior leadership, summarizing findings, impact forecasts, and recommended next steps.
• Professional Development Activities: Attend virtual training sessions, webinars, and mentorship meetings designed to deepen industry knowledge and soft‑skill competencies.

Essential Qualifications – What We Need From You

• Currently enrolled in an accredited undergraduate program (Junior or Senior year preferred) with a major in Business Administration, Health Care Management, Industrial Engineering, Data Analytics, or a related field.
• Strong analytical mindset with demonstrated ability to interpret data, identify patterns, and draw actionable conclusions.
• Excellent written and verbal communication skills; capable of translating complex technical concepts into clear, stakeholder‑friendly language.
• Familiarity with call‑center environments, operational metrics (e.g., AHT, CSAT, FCR), or related service‑delivery settings is highly desirable.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and basic experience with data‑visualization tools (e.g., Tableau, Power BI) or statistical software (e.g., SPSS, R, Python).
• Self‑starter attitude with the ability to work independently in a remote setting while meeting deadlines and managing multiple priorities.
• Eligibility to work in the United States for the duration of the 12‑week program.

Preferred Qualifications – What Will Set You Apart

• Previous internship or part‑time experience in a process‑improvement, quality‑assurance, or operations support role.
• Exposure to healthcare regulations, compliance frameworks, or accreditation standards (e.g., NCQA, URAC).
• Hands‑on experience with process‑modeling software such as Visio, Lucidchart, or similar platforms.
• Knowledge of lean, Six Sigma, or Kaizen methodologies for driving efficiency.
• Demonstrated participation in student organizations, case‑competitions, or research projects focused on operational excellence.

Core Skills & Competencies – Tools for Success

• Critical Thinking: Ability to dissect complex problems, ask probing questions, and develop logical, evidence‑based solutions.
• Attention to Detail: Meticulous approach to data accuracy, documentation, and compliance requirements.
• Collaboration: Proven teamwork skills, including virtual collaboration tools (Slack, Microsoft Teams, Zoom) and a respectful, inclusive communication style.
• Time Management: Efficiently juggle coursework, internship responsibilities, and personal commitments within a 40‑hour weekly schedule.
• Adaptability: Comfort with ambiguity and willingness to step outside of comfort zones to explore new processes and technologies.
• Customer‑Centric Mindset: Understanding of how process changes impact the member experience and a commitment to enhancing service quality.

Professional Development & Growth – Learning Opportunities

Centene invests heavily in the growth of its emerging talent. Throughout the 12‑week program, you will:

• Participate in a structured onboarding curriculum that covers Centene’s mission, managed‑care fundamentals, and the regulatory landscape.
• Receive mentorship from senior analysts who will guide you through project milestones, provide career advice, and help you expand your professional network.
• Attend live webinars on topics such as “Data‑Driven Decision Making in Health Care,” “Lean Principles for Service Operations,” and “Effective Virtual Collaboration.”
• Earn a certificate of completion that can be added to your résumé and LinkedIn profile, signaling your demonstrated competence in process analysis within a regulated industry.
• Gain exposure to potential full‑time pathways at Centene, including Analyst, Operations Coordinator, Compliance Specialist, and Strategy Associate roles.

Culture, Work Environment & Remote Collaboration

Our remote‑first culture is built on trust, accountability, and a shared passion for improving health outcomes. You will join a diverse, inclusive team where every voice matters, and where collaboration happens across time zones via video conferences, instant messaging, and shared digital workspaces. Centene’s values of integrity, innovation, and empathy shape daily interactions, ensuring a supportive environment that encourages curiosity and celebrates successes—big and small. As a remote intern, you will receive a laptop, VPN access, and a stipend for a home‑office setup, enabling you to work comfortably and efficiently from your preferred location.

Compensation, Perks & Benefits – What We Offer

We recognize the importance of rewarding talent fairly. Interns will receive a competitive hourly wage ranging from $17 to $23, commensurate with experience and academic standing. In addition to the salary, you will enjoy:

• Access to Centene’s employee assistance program (EAP) for mental‑health, financial, and personal wellness resources.
• Eligibility for virtual “Well‑Being” events, including yoga sessions, mindfulness workshops, and fitness challenges.
• Opportunity to join employee resource groups (ERGs) that promote diversity, equity, and inclusion.
• Free or discounted subscriptions to learning platforms (LinkedIn Learning, Coursera) for continuous skill development.
• Recognition programs and a chance to earn performance‑based awards during the internship.

Application Process & Next Steps

Ready to embark on a transformative summer? Follow these simple steps to submit your application:

• Prepare an up‑to‑date résumé highlighting relevant coursework, projects, and any prior experience in analysis or health‑care.
• Craft a concise cover letter (no more than one page) that illustrates your passion for process improvement, your familiarity with call‑center dynamics, and why Centene’s mission resonates with you.
• Complete the online application form, attach your documents, and answer the brief screening questions.
• After submission, our recruiting team will review your profile and, if aligned, invite you to a virtual interview that will assess both technical aptitude and cultural fit.
• Successful candidates will receive an offer letter outlining start date, compensation, and onboarding instructions.

All applications are evaluated without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Centene embraces the principles of the California Fair Chance Act and the LA County Ordinance, ensuring that candidates with arrest or conviction records are considered fairly.

Join Us – Take the First Step Toward Impactful Change

At Centene, your work will ripple across millions of lives, shaping how members experience health care every single day. This internship is more than a line on your résumé; it is a catalyst for personal and professional growth, providing you with the tools, mentorship, and real‑world impact that launch lasting careers in the managed‑care arena. If you are eager to challenge yourself, embrace data‑driven problem solving, and contribute to a purpose‑driven organization, we want to hear from you.

Don’t let perfection hold you back—your curiosity, drive, and willingness to learn are the qualities we value most. Apply today, and become part of a team that is redefining health care for a brighter, healthier future.

Apply Now – Start Your Journey with Centene!