**Experienced Remote Chat Consultant – Customer Service & Sales Expert**

Are you a customer service enthusiast with a passion for sales and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two conversations are ever the same? If so, we invite you to join blithequark's team of talented Remote Chat Consultants, working from the comfort of your own home. As a key member of our Customer Service team, you will be the primary point of contact for customers seeking assistance with their online shopping experience. Your exceptional communication skills, product knowledge, and ability to think on your feet will enable you to resolve customer inquiries and issues efficiently, while also identifying opportunities to upsell and cross-sell our products. **About blithequark** blithequark is a leading online retailer of home decor and lighting solutions, dedicated to providing an exceptional customer experience through our innovative products, user-friendly website, and world-class customer service. Our company culture values teamwork, innovation, and customer satisfaction, and we are committed to creating a positive and inclusive work environment for all our employees. **Job Description** As a Remote Chat Consultant, you will be responsible for: * Handling incoming Sales and Customer Service related chats, ranging from potential sales opportunities to assisting customers with order changes, status updates, and cancellations * Providing empathetic and professional support to customers, while presenting blithequark in a positive light at all times * Utilizing salesmanship to maximize sales opportunities and meeting sales goals and expectations * Suggesting products to customers while probing for additional information * Providing lighting and home décor solutions that are beneficial to the company and attractive to the customer * Preventing customer returns and ensuring customer retention through reasonable negotiations and providing solutions that are beneficial to the company and attractive to the customer * Contacting customers via phone when possible to resolve customer inquiries and issues in a timely manner * Demonstrating self-confidence and a desire to go the extra mile to take care of the customer from A-Z in order to create a positive customer experience every time * Partnering with Management on escalated customer and product issues, identifying trends on issues that may affect customer satisfaction levels, and consistently communicating them to management in measurable terms * Providing pro-active, consistent follow-up to all customer inquiries, either via phone or email, and responding and replying to every customer email upon receipt * Documenting a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order * Maintaining standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary, determined by the QA team and management **Job Requirements** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner * Computer literate, with the ability to navigate through programs and windows * Excellent typing and data entry skills * Able to multi-task, i.e., talk on the phone and type notes at the same time * Effective problem solver * Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor **What We Offer** * A comprehensive training program, conducted via webinar, to ensure your success as a Remote Chat Consultant * A competitive compensation package, including a base salary and performance-based incentives * Opportunities for career growth and professional development, with a focus on customer service, sales, and leadership * A dynamic and inclusive work environment, with a team of talented and dedicated professionals * A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off **How to Apply** If you are a motivated and customer-focused individual with a passion for sales and problem-solving, we encourage you to apply for this exciting opportunity to join blithequark's team of Remote Chat Consultants. Please visit our website at [insert website URL] to learn more about our company culture and values, and to submit your application. We are an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Thank you for considering this opportunity to join blithequark's team. We look forward to reviewing your application! Apply for this job