**Experienced Pharmacy Technician – Clinical Customer Care (Remote) at blithequark**

Are you a compassionate and detail-oriented pharmacy professional looking to make a meaningful impact in the lives of customers? Do you thrive in a fast-paced environment where no two days are ever the same? Look no further than this exciting opportunity to join blithequark as a Pharmacy Technician – Clinical Customer Care (Remote). At blithequark, we're committed to empowering our customers to take control of their health and wellness. As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in ensuring that our customers receive the highest level of care and support. With a focus on customer-centricity and a commitment to quality, you'll work collaboratively with our clinical pharmacist team to provide exceptional service and support to our customers. **About blithequark** blithequark is a leading provider of innovative healthcare solutions, dedicated to improving the lives of our customers through cutting-edge technology and personalized support. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a workplace culture that values diversity, inclusion, and collaboration. **Key Responsibilities** As a Pharmacy Technician – Clinical Customer Care (Remote) at blithequark, you'll be responsible for: * Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned * Making outbound calls for a variety of purposes, including situations deemed urgent by the clinical pharmacist team * Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls * Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge * Completing tickets to support the Customer Care Team and Clinical RPh team * Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services * Monitoring and processing all help desk assigned tasks on a daily basis * Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls and following through until resolution has been met * Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate * Investigating and reporting pharmacy errors * Learning pharmacy laws and regulations nationwide * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Maintaining confidentiality of all customer information * Working autonomously and proactively identifying areas in need of improvement * Constant collaboration with teammates * Customer-centric and commitment to quality * Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours * Performing other tasks assigned while working in a fast-paced environment **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * High school or equivalent diploma **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience recognizing and identifying patient medications * 6+ months of relevant experience working with computer and web-based tools * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to maintain confidentiality and handle sensitive customer information * Strong organizational and time management skills * Ability to work independently and as part of a team * Customer-centric and commitment to quality **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to supporting the growth and development of our team members. As a Pharmacy Technician – Clinical Customer Care (Remote), you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Pharmacy Technician – Clinical Customer Care (Remote), you'll have the opportunity to work from the comfort of your own home, with access to all the tools and resources you need to succeed. Our company culture is built on a foundation of: * Collaboration and teamwork * Customer-centricity and commitment to quality * Innovation and continuous improvement * Diversity, equity, and inclusion * Work-life balance and flexibility **Compensation, Perks, and Benefits** As a Pharmacy Technician – Clinical Customer Care (Remote) at blithequark, you'll enjoy a competitive compensation package that includes: * A salary range of $45,000 - $60,000 per year, depending on experience * Opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to a range of employee perks and discounts **How to Apply** If you're a motivated and compassionate pharmacy professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as a Pharmacy Technician – Clinical Customer Care (Remote). Please submit your application, including your resume and a cover letter, through our online portal. **Equal Employment Opportunity** blithequark is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.blithequark.com/disability/us. **Apply Now** Ready to take the next step in your career? Apply now to join blithequark as a Pharmacy Technician – Clinical Customer Care (Remote). Apply for this job