Experienced Bilingual Customer Engagement Representative – Powersports Loan Servicing and Customer Support Specialist

Welcome to blithequark

blithequark is revolutionizing the way people engage with their passions by delivering a seamless, end-to-end digital experience. We connect enthusiasts with their interests by combining cutting-edge technology and innovative strategies to make lifestyle purchases fast, easy, and accessible. Our mission is to inspire and support our customers throughout their journey, and we're looking for talented individuals to join our team.

About the Role

We have a strong need for a Bilingual (fluent in Spanish) Customer Engagement Representative to join our Servicing Center. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans. As a Customer Engagement Representative, you will be the face of our company, providing exceptional customer service and support to our clients. Your primary goal will be to resolve customer issues, answer questions, and provide solutions to ensure a positive experience.

Key Responsibilities

• Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and support
• Process phone payments and conduct outbound customer interview calls to resolve issues and provide solutions
• Communicate and resolve customer issues via online chat channel, ensuring timely and effective resolutions
• Resolve common customer concerns regarding their powersports loan, including payment issues, account inquiries, and other related topics
• Meet monthly productivity and quality goals, ensuring high levels of customer satisfaction and loyalty
• Comply with all federal and state-specific laws that regulate collections and servicing activities, maintaining a high level of integrity and professionalism

Requirements

To be successful in this role, you will need:

• A High School Diploma or GED required, with some college coursework a plus
• Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio, with collection experience being a plus
• A minimum of 2 years related customer service experience in a fast-paced environment, with a strong focus on providing exceptional customer support
• Working knowledge of Word and Excel, with the ability to master our web-based system of record (LoanPro) – training will be provided
• Strong communication skills, both verbally and written, with the ability to communicate effectively with customers via phone and online chat
• Bi-Lingual English/Spanish skills are a plus, with excellent "people" skills and a strong customer service attitude
• The ability to demonstrate problem-solving ability, with a strong work ethic and a commitment to providing exceptional customer support

Essential Qualifications

In addition to the above requirements, the ideal candidate will have:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• A strong focus on providing exceptional customer support, with a commitment to resolving issues and providing solutions in a timely and effective manner
• The ability to work in a fast-paced environment, with a strong focus on meeting productivity and quality goals
• A high level of integrity and professionalism, with a commitment to complying with all federal and state-specific laws that regulate collections and servicing activities

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Excellent problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions
• A strong focus on providing exceptional customer support, with a commitment to resolving issues and providing solutions in a timely and effective manner
• The ability to work in a fast-paced environment, with a strong focus on meeting productivity and quality goals
• A high level of integrity and professionalism, with a commitment to complying with all federal and state-specific laws that regulate collections and servicing activities

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Engagement Representative, you will have access to:

• Comprehensive training programs, designed to help you develop the skills and knowledge you need to succeed in your role
• Ongoing coaching and feedback, to help you continue to grow and develop in your career
• Opportunities for advancement, with a clear path for career progression and professional growth
• A collaborative and supportive work environment, with a team of experienced professionals who are committed to helping you succeed

Work Environment and Company Culture

At blithequark, we are proud of our company culture and work environment. We offer:

• A remote-first work environment, with the flexibility to work from home or in one of our office locations
• A collaborative and supportive team environment, with a focus on teamwork and camaraderie
• A commitment to diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees
• A range of employee benefits and perks, including robust health care plans, generous parental leave, and educational assistance

Compensation, Perks, and Benefits

At blithequark, we offer a range of compensation, perks, and benefits, including:

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Conclusion

If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Engagement Representative at blithequark, you will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer support. With a range of benefits, perks, and opportunities for growth and development, this is a role that offers a rewarding and challenging career path. Apply today to join our team and start your journey with blithequark!