**Experienced Customer Service Representative – Weekend Remote Support for High-Volume Client Base at blithequark**

**Join blithequark's dynamic team as a Customer Service Representative and provide exceptional support to our clients while working from the comfort of your own home on weekends.** Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in fast-paced environments and enjoy the challenge of adapting to new situations? If so, we invite you to join blithequark's team as a Customer Service Representative. As a key member of our remote support team, you will play a vital role in providing exceptional service to our high-volume client base on weekends. **About blithequark** blithequark is a rapidly growing company that specializes in providing versatile and tech-savvy contact center and debt collections services to the world's largest brands. With a coast-to-coast presence and a commitment to excellence, we are dedicated to delivering exceptional customer experiences that exceed our clients' expectations. Our team is comprised of top performers who are empowered to provide the best customer service experience possible, and we are looking for like-minded individuals to join our ranks. **Position Scope** As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients via inbound phone calls, email, live chat, and other communication channels. Your primary responsibility will be to exceed daily quotas, maintain real-time communication, and create life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner. You will also be responsible for de-escalating situations involving dissatisfied customers, recording and documenting customer interactions, and collaborating with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible. **Duties & Responsibilities** * Communicate with customers via inbound phone calls, email, live chat, and other means as needed * Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats * Record detailed notes of customer communication * Maintain real-time communication by keeping inventory volume current * Create life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner * De-escalate situations involving dissatisfied customers * Record and document customer interactions * Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operate in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapt to a fast-paced and ever-changing work environment * Willing to work a customer service schedule based on high-volume days and times in the restaurant/hospitality industry * Maintain consistent and undivided attention to assigned responsibilities * Other duties as assigned **Required Skills/Abilities** * Clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills; excellent decision-making skills; ability to learn quickly * Must be a reliable individual able to provide consistently excellent work performance * Experience with a multi-line phone system * Computer Skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing * Upbeat and positive attitude * Ability to maintain the reputation of blithequark and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification/Education and Experiences** * Independent self-starter with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * High School diploma or GED required * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) * This position is weekends only with a start time of 2 PM or 5 PM EST **Physical Requirements** * Prolonged periods sitting at a desk and working on a computer and telephone * Must be able to lift up to 15 pounds at times **Equal Employment Opportunity** blithequark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. **Why Join blithequark?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Flexible remote work arrangement * Recognition and rewards for outstanding performance * Opportunities to work with a diverse range of clients and projects **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** This job posting is for a remote Customer Service Representative position at blithequark, working weekends only. The position is available to candidates in the United States. Apply for this job