Live Chat Support Representative
we’re seeking a Live Chat Support Representative to assist customers through online chat in a fast-paced, remote environment. The ideal candidate is friendly, detail-oriented, and able to resolve inquiries efficiently while providing an excellent customer experience.
Responsibilities:
Respond promptly to customer inquiries via live chat and email.
Provide accurate information and solutions to customer issues.
Escalate complex problems to the appropriate departments when needed.
Maintain a positive, professional, and empathetic attitude in all interactions.
Keep records of customer interactions and feedback.
Requirements:
Previous experience in customer service or live chat support preferred.
Excellent written communication and typing skills.
Strong problem-solving and multitasking abilities.
Reliable internet connection and quiet work environment.
Ability to work independently and manage time effectively.
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