Experienced Remote Call Center Customer Service Representative – Delivering Exceptional Support and Driving Business Growth through Effective Communication and Sales Strategies at blithequark

Introduction to blithequark and the Industry

At blithequark, we are dedicated to making a positive impact on people's lives by providing them with the necessary information and support to navigate complex situations. Our mission is built on giving people hope and empowering them to take control of their well-being. As a leader in the industry, we have been helping and educating individuals about the potential harmful side effects of certain medications, medical products, consumer products, and toxins since our inception. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted and reliable partner for those seeking guidance and support.

Job Overview

We are seeking an experienced and skilled Remote Call Center Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you will be responsible for connecting with individuals who have expressed interest in our services and determining their eligibility for potential compensation. This is a unique opportunity to make a real difference in people's lives while developing your skills and advancing your career in a fast-paced and dynamic environment.

Key Responsibilities

• Connect with individuals who have filled out a form to determine their eligibility for potential compensation through an automated dialer
• Handle a high volume of connections, speaking with 40-50 callers per day, and identifying 1-5 potential qualifiers
• Multitask by listening, answering questions, and viewing multiple windows to provide exceptional customer service
• Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately to ensure seamless customer interactions
• Participate in training and other learning opportunities to expand your knowledge and skills in the position
• Adhere to all company policies and procedures to maintain the highest standards of quality and integrity
• Assist with other projects as needed to support the team and contribute to the company's growth and success
• Troubleshoot and problem-solve basic IT issues to ensure uninterrupted service and optimal performance

Candidate Profile

To be successful in this role, you should possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You should be competitive, motivated, and results-driven, with a strong background in call-center environments and sales-focused experience. If you are a team player who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity at blithequark.

Essential Qualifications

• Reside in the State of Florida or New Jersey
• Have a quiet, distraction-free space to work with a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) and high-speed internet
• Strong background in call-center environment and sales-focused experience
• 2+ years of phone sales/customer service experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Strong problem-solving and conflict resolution skills

Preferred Qualifications

• Previous experience working in a remote call center environment
• Familiarity with phone software (VICI) and Proprietary Customer Relationship Database (CRM)
• Proven track record of achieving or exceeding sales targets and KPIs
• Strong technical skills and ability to troubleshoot basic IT issues

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive compensation package, opportunities for growth and development, and a supportive work environment. Our benefits include:

• Competitive salary range starting at $17.31/hour, with commissions and bonuses up to $33.00+/hour ($70,000+)
• Health Insurance, Vision, and Dental Coverage
• Paid Holidays and Paid Time Off (PTO)
• Eligibility for overtime outside of the training period

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on values of integrity, respect, and empathy, and we are committed to creating a workplace where our employees can thrive and grow. As a remote call center customer service representative, you will be working from the comfort of your own home, with the flexibility to manage your schedule and workload. Our team is dedicated to providing exceptional customer service, and we are passionate about making a positive impact on people's lives.

Hours of Operation

Our hours of operation are Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern, and Friday 8:30 AM to 4:30 PM Eastern. Our training schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern and Friday 8:30 AM to 4:30 PM Eastern.

Conclusion

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity at blithequark. As a Remote Call Center Customer Service Representative, you will have the opportunity to make a real difference in people's lives, develop your skills, and advance your career in a fast-paced and dynamic environment. Join our team today and become part of a company that is dedicated to making a positive impact on people's lives.