Experienced Customer Service Representative – Airport Customer Support and Rental Services at blithequark

Introduction to blithequark and the Industry

blithequark operates the blithequark Rent-A-Car and blithequark Car Rental brands, frequently named one of the top places to work. As the largest and fastest-growing privately-owned automotive rental and leasing company in North America, we are committed to our shared vision of being the world's best and most trusted mobility company. Our success is built on a foundation of exceptional customer service, and we are now seeking a talented and dedicated Customer Service Representative to join our team at the Eagle County Regional Airport location.

Job Overview

We are excited to offer a full-time Customer Service Representative position, providing a unique opportunity to deliver high-level customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs. As a Customer Service Representative at blithequark, you will gain knowledge through local training and hands-on experience, providing administrative support, servicing customers, and acting as a rental back-up in a large home city branch or airport location.

Key Responsibilities

• Take incoming calls, including reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance
• Assist in assessing the condition of rental vehicles upon return, process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Essential Qualifications

• Maintain a high level of customer service skills and a strong work ethic
• Must be at least 18 years of age
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months of customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer

Preferred Qualifications

• Experience working late nights preferred
• Previous experience in the automotive rental industry or a related field
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and familiarity with software applications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to enhance your skills and knowledge in customer service, administrative support, and rental operations. Our goal is to provide you with the tools and resources necessary to succeed in your role and advance your career within the company.

Work Environment and Company Culture

blithequark is dedicated to creating a positive and inclusive work environment, where employees feel valued, respected, and empowered to contribute to the company's success. Our airport location offers a unique and dynamic work setting, with opportunities to interact with customers from diverse backgrounds and cultures. As a member of our team, you will be part of a collaborative and supportive environment, where open communication, teamwork, and mutual respect are essential values.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of up to $23.50, as well as a range of benefits, including:

• Paid time off
• Employee rental car discounts
• Retirement savings plan, including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities
• Bonus incentives

Available Schedule

The available schedule for this position is:

• Monday: 12:30 PM - 9:00 PM
• Tuesday: 12:30 PM - 9:00 PM
• Wednesday: 12:30 PM - 9:00 PM
• Thursday: 12:30 PM - 9:00 PM
• Friday: 12:30 PM - 9:00 PM
• Saturday: OFF
• Sunday: OFF

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and growing company, we encourage you to apply for the Customer Service Representative position at blithequark. As a member of our team, you will have the opportunity to make a positive impact on our customers' experiences, while developing your skills and advancing your career in the automotive rental industry. Apply now and join our team of dedicated professionals at blithequark!