**Experienced Customer Success Manager – Fleet Operations and SaaS Expertise**

At blithequark, we're on a mission to revolutionize the way businesses manage and operationalize their fleet operations. As a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology, we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. Our consistent, organic growth plus a recent $70M investment has accelerated the expansion of our fantastic team, and we're currently seeking to add a service-minded Customer Success Manager to the team. **About blithequark** blithequark is a fleet intelligence platform for safety and operations teams, providing customers with a level of insight they've never had before to improve safety, establish next-generation operational efficiency, and make intelligent decisions. Our team is passionate about delivering exceptional customer experiences and driving business growth through our innovative solutions. As a Customer Success Manager at blithequark, you'll play a critical role in establishing and advancing relationships with our customers, from the C-suite to business line and IT leaders, middle managers, and front-line users. **Job Summary** We're seeking an experienced Customer Success Manager to join our team, responsible for developing and managing a client portfolio with a deep knowledge of the customers' business goals and success criteria. As a trusted advisor, you'll work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional blithequark experience. Your mission will be to ensure our customers have realized and maximized value with blithequark, and are transforming how their companies manage and operationalize their fleet operations. **Key Responsibilities** As a Customer Success Manager at blithequark, you'll be responsible for: * Developing and managing a client portfolio with a deep knowledge of the customers' business goals and success criteria * Managing all customer subscriptions to ensure high retention and mitigate churn risk * Identifying and executing growth opportunities tied to upsell, cross-sell, and expansion * Proactively managing SaaS renewals to ensure contractual continuity * Building and fostering relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership * Engaging with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership * Managing the customer through the lens of the customer journey, achieving all milestones along the way * Acting as a liaison between the customer and other teams at blithequark to prioritize issues, elicit feedback, or present customers with new opportunities * Proactively managing customer health and engagement to mitigate business risk **What You'll Need to Succeed** To be successful in this role, you'll need: * 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive * 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle * 5+ years of experience working with executive and senior management leaders and teams * Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment * Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers * Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and blithequark partnership goals * Excellent communication and interpersonal skills * High technical aptitude and interest in learning new technologies * Experience with SaaS customer success processes * Patience and active listening skills with a passion for service AND for driving business growth * Proven experience managing and negotiating complex contracts * Team-oriented mindset with a strong ability to develop relationships internally and externally * Experience acting as a change agent in complex organizations, with both customers and internally at blithequark * Experience as a Salesforce user required * Experience managing a pipeline of renewals and upsell opportunities * Experience with Customer Success software * Experience with fleet operations, AI video, and/or telematics **Our Values** At blithequark, we live by the following values: * Embrace and Drive Change - remain nimble and forward thinking * Think Bigger - commit to growing the organization and as an individual * Execute with Passion and Urgency - bring your "A" game * Be a Good Human - treat everyone with respect * Drive Trust and Transparency - open and honest communication always * Always Put the Customer First - maintain a customer-centric mindset **Benefits** We offer competitive compensation, commensurate with experience; $100-105k base plus bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. blithequark provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and driving business growth through our innovative solutions. As a Customer Success Manager, you'll have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful impact on our customers' businesses. If you're a service-minded professional with a passion for driving business growth, we encourage you to apply for this exciting opportunity. **How to Apply** If you're ready to join a dynamic team and make a difference in the fleet operations industry, click the link below to apply for this role: Apply Job! We can't wait to hear from you! Apply for this job