Experienced Customer Success Specialist – Technical Support and Customer Service Expert for Home Security Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making a meaningful impact in the lives of our customers by providing them with a sense of safety and security in their own homes. As a leader in the home security industry, we prioritize innovation and customer satisfaction above all else. Our team is passionate about delivering exceptional support and service to our customers, and we are committed to creating a work environment that is inclusive, supportive, and conducive to growth and development. If you are looking for a career opportunity that allows you to make a real difference in people's lives, blithequark is the perfect place for you.

Why Join blithequark?

We are a rapidly growing and thriving company that is always on the lookout for talented and dedicated individuals to join our team. As a Customer Success Specialist at blithequark, you will be the first point of contact for customers seeking support and will play a critical role in delivering exceptional service and ensuring customer satisfaction. Our company values include being customer-obsessed, aiming high, having no ego, being one team, lifting as we climb, and being lean and nimble. If you share these values and are passionate about providing top-notch support, we encourage you to apply for this exciting opportunity.

Job Responsibilities

As a Customer Success Specialist at blithequark, your primary responsibilities will include:

• Delivering Exceptional Support: Providing top-notch phone and chat assistance to customers, resolving inquiries quickly and efficiently to achieve first-call resolution and high customer satisfaction.
• Educating and Empowering: Helping customers understand their home security systems by providing clear, actionable troubleshooting guidance and support.
• Driving Innovation: Collaborating with teams across the organization to identify opportunities for process improvements that enhance the customer experience and drive business growth.
• Gathering Insights: Collecting and analyzing customer feedback to inform product development and service enhancements, and to identify areas for improvement.
• Staying Informed: Keeping up with product updates and industry trends to ensure that you are providing the best possible support and service to our customers.

Requirements and Qualifications

To be successful in this role, you will need to have:

• Experience: 2+ years of experience in customer service or technical support, with a proven ability to resolve inquiries effectively and efficiently.
• Technical Know-How: A strong understanding of consumer electronics, especially in home security systems, and the ability to learn new products and features quickly.
• Agility and Curiosity: A keen interest in technology and home security, and a willingness to learn and adapt to new systems and processes.
• People Skills: Excellent oral and written communication skills, with the ability to engage comfortably with both individuals and groups, and to provide empathetic and supportive service to our customers.
• Inclusivity and Team Spirit: The ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members, and a willingness to work collaboratively as part of a team.
• Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR), and a commitment to delivering exceptional service and support to our customers.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience in a Technology-Driven Industry: 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we offer a competitive salary range of $20 - $21 per hour, as well as a range of benefits and perks, including:

• Flexible Hybrid Schedule: A flexible hybrid schedule with shift differentials for nights and weekends, allowing you to choose a schedule that works best for you.
• Paid Time Off: Paid holidays, plus additional floating holidays, to ensure that you have time to rest and recharge.
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career and develop your skills and knowledge.

Additional Requirements

Please note that you must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.

Our Values

At blithequark, we are committed to living our values every day, including:

• Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High: Always challenging oneself and others to raise the bar and strive for excellence.
• No Ego: A "no job too small" attitude, and an open, inclusive, and humble style.
• One Team: A highly collaborative approach to achieving success, and a commitment to working together as a team.
• Lift As We Climb: A track record of investing in developing others and helping others succeed, and a commitment to lifting each other up and supporting each other's growth and development.
• Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment, and a willingness to adapt and pivot as needed.

Equal Opportunity Employer

blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment, and we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support and service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Success Specialist, you will play a critical role in driving business growth and delivering exceptional service to our customers, and you will have the opportunity to develop your skills and knowledge in a supportive and inclusive environment. Don't miss out on this chance to make a real difference in people's lives and to join a team that is dedicated to making a positive impact. Apply today and take the first step towards an exciting and rewarding career at blithequark!