Experienced Bilingual Customer Service Representative II – Pharmaceutical Industry Expertise Desired for Full-Time Contract Opportunity with Potential for Contract to Hire at blithequark

Introduction to blithequark and the Industry

At blithequark, we are committed to delivering exceptional customer experiences through our dedicated team of customer service professionals. As a leader in the industry, we understand the importance of providing top-notch support to our clients and customers. The pharmaceutical industry, in particular, requires a unique blend of technical knowledge, empathy, and critical thinking skills to navigate complex customer inquiries and concerns. If you are a motivated and bilingual individual with a passion for customer service and a keen interest in the pharmaceutical sector, we invite you to explore this exciting opportunity with us.

Job Overview

We are seeking an experienced Bilingual Customer Service Representative II to join our team on a full-time contract basis, with the potential for contract to hire. As a key member of our customer service team, you will be responsible for handling inbound calls, resolving customer complaints, and providing exceptional support to our clients. The ideal candidate will possess excellent communication skills, both written and verbal, in English and Portuguese, with Spanish speaking skills being an added advantage. Your critical thinking skills, attention to detail, and good organizational skills will enable you to navigate complex customer issues and provide timely resolutions.

Key Responsibilities:

• Handle inbound customer calls, responding to inquiries, and resolving complaints in a professional and courteous manner
• Utilize critical thinking skills to analyze customer issues and provide effective solutions
• Maintain accurate records of customer interactions, using our customer relationship management (CRM) system
• Collaborate with internal teams, including sales and marketing, to ensure seamless customer experiences
• Stay up-to-date with industry developments, product knowledge, and company policies to provide informed support to customers
• Participate in ongoing training and development programs to enhance skills and knowledge

Education and Qualifications

To be considered for this role, you will need to possess a high school diploma or GED, with an Associate's or Bachelor's degree being preferred. Relevant experience in customer service, particularly in the pharmaceutical industry, is highly desirable. Your bilingual skills in English and Portuguese are essential, with Spanish speaking skills being an added advantage.

Essential Qualifications:

• High school diploma or GED
• Associate's or Bachelor's degree preferred
• 2+ years of experience in customer service, with a focus on inbound call handling
• Fluency in English and Portuguese, with Spanish speaking skills being an advantage
• Excellent communication, critical thinking, and problem-solving skills
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences

Preferred Qualifications:

• Experience in the pharmaceutical industry, with knowledge of industry regulations and standards
• Previous experience working in a contract or temporary role, with a focus on customer service
• Certifications or training in customer service, such as Six Sigma or customer service certifications
• Proficiency in CRM systems, with experience using technology to manage customer interactions

Skills and Competencies

To succeed in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Strong critical thinking and problem-solving skills, with the ability to analyze complex customer issues and provide effective solutions
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Proficiency in technology, including CRM systems, with the ability to learn new systems and tools quickly

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Bilingual Customer Service Representative II, you will have access to ongoing training and development programs, designed to enhance your skills and knowledge. You will also have the opportunity to work with a talented team of professionals, who are passionate about delivering exceptional customer experiences. With the potential for contract to hire, this role offers a unique opportunity to launch your career with blithequark and grow with our company.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and inclusivity. We believe in creating a work environment that is supportive, collaborative, and fun. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives. We offer a range of benefits, including medical and pharmacy coverage, dental and vision insurance, 401(k), and health savings account (HSA), to name a few.

Compensation, Perks, and Benefits

We offer a competitive pay range of $20.00/hr to $21.00/hr, depending on experience and qualifications. Our benefits package includes:

• Medical and pharmacy coverage
• Dental and vision insurance
• 401(k)
• Health savings account (HSA)
• Flexible spending account (FSA)
• Life insurance
• Pet insurance
• Short-term and long-term disability
• Accident and critical illness coverage
• Pre-paid legal and ID theft protection
• Sick time and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Conclusion

If you are a motivated and bilingual individual with a passion for customer service and a keen interest in the pharmaceutical sector, we invite you to apply for this exciting opportunity with blithequark. As a Bilingual Customer Service Representative II, you will be part of a talented team of professionals, who are dedicated to delivering exceptional customer experiences. With the potential for contract to hire, this role offers a unique opportunity to launch your career with blithequark and grow with our company. Apply now to take the first step in your journey with us!