Experienced Remote Customer Service Representative for TRICARE Program - Delivering Exceptional Support to Military Heroes and Their Families

Introduction to blithequark and the TRICARE Program

At blithequark, we are dedicated to serving the healthcare needs of our nation's heroes and their families through the TRICARE program. As a proud supporter of the military community, we are seeking compassionate and skilled customer service representatives to join our team. Our mission is to provide exceptional support and service to those who have served our country, and we are looking for individuals who share our passion and commitment to this mission.

Job Summary

In this critical role, you will be the frontline representative facilitating the healthcare needs of our military population by providing outstanding customer service in a fast-paced contact center environment. As a remote customer service representative for the TRICARE program, you will respond to inbound calls, chats, emails, or other written correspondence regarding enrollment, claims, referrals, authorizations, and appointments. If you have a passion for serving the military community and proven customer service skills, we encourage you to apply for this rewarding opportunity.

Key Responsibilities

As a remote customer service representative for blithequark, your key responsibilities will include:

• Accurately and professionally answering healthcare inquiries and providing resolutions to TRICARE beneficiaries and providers over the phone, chat, email, or other written correspondence.
• Effectively and professionally answering customer inquiries by taking ownership of issues, utilizing sound judgment, and the tools at your disposal to resolve customer issues on the initial contact.
• Meeting department productivity and performance metrics, including consistent and regular attendance, adhering to published schedules, and prioritizing workload to answer incoming calls.
• Documenting customer interactions and cases in a customer relationship management (CRM) system.
• Participating in continuous training to become fully proficient in resolving all customer inquiries.
• Maintaining regular and consistent attendance, with the ability to cover any work shift and work overtime if needed.

Education and Experience

To be successful in this role, you will need:

Required Qualifications

• A high school diploma or GED.
• U.S. Citizenship.
• The ability to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• At least two years of professional work experience in a customer service environment.
• Excellent verbal and writing skills.
• Technology literacy and experience navigating multiple screens or web browsers at one time, with a proven ability to work independently in a remote work environment.

Preferred Qualifications

• TRICARE customer service experience.
• Contact center experience, including call center chat messaging.
• Military connectedness, such as being a veteran or having a family member who has served in the military.

Competencies and Skills

To excel in this role, you will need to possess the following competencies and skills:

• Technical skills, including proficient data entry skills and the ability to meet daily call and chat requirements.
• Team-building and team player skills, with the ability to influence the actions and opinions of others in a positive direction and build group commitment.
• Organizational skills, including the ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources, and being detail-oriented.
• Information management skills, with the ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
• Empathy and customer service skills, with a customer-focused behavior, helping approach, including listening skills, patience, respect, and empathy for another's position.
• Computer literacy, with the ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the Internet, and department software applications.
• Communication and people skills, with the ability to influence or persuade others under positive or negative circumstances, adapt to different styles, listen critically, and collaborate.
• Commitment to task, with the ability to conform to established policies and procedures, exhibit high motivation, and maintain a sense of purpose and mature problem-solving approach.

Work Environment and Culture

At blithequark, we are committed to providing a supportive and inclusive work environment that values diversity, equity, and inclusion. As a remote customer service representative, you will be working from the comfort of your own home, with a private and secure workspace and workstation with high-speed internet. You will be part of a dynamic team that is passionate about serving the military community, and you will have the opportunity to make a meaningful difference in the lives of our nation's heroes and their families.

Compensation and Benefits

We offer a competitive compensation package, including:

• An hourly rate of $18.25 - $22.00, depending on your location and experience.
• An additional health and wellness fringe benefit of $4.57 per hour.
• Opportunities for career growth and professional development, including training and mentorship programs.
• A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Conclusion

If you are a motivated and compassionate individual who is passionate about serving the military community, we encourage you to apply for this rewarding opportunity. As a remote customer service representative for blithequark, you will have the chance to make a meaningful difference in the lives of our nation's heroes and their families, while also growing your career and developing your skills. Don't miss out on this opportunity to join our team and start making a difference today!