Experienced Patient Accounts and Customer Services Representative for Virtual Event - Delivering Exceptional Patient Financial Services and Support

Welcome to blithequark

At blithequark, we are dedicated to providing high-quality patient care and exceptional customer service. As a leading healthcare provider, we are committed to creating a positive and supportive environment for our patients, employees, and communities. We are excited to announce a virtual event on May 15th & 29th from 11am-1pm and 3:30pm-5:30pm, where we will be hosting a recruitment event for Patient Accounts and Customer Services Representatives.

Job Summary

The Patient Accounts and Customer Services Representative position is a critical role within our Patient Financial Services department. As a representative, you will be responsible for supporting the reduction of Accounts Receivables, assisting patients with their bills or other financial aspects of their care, and performing a variety of duties including correspondence response, billing and re-billing, and denial issues. You will work under limited supervision to determine liability on patient accounts and collaborate with patients or their representatives to provide financial assistance or secure payment.

Key Responsibilities

• Take actions to support the maximization of collection of balances due or account resolution from all sources, meeting Quality and Productivity expectations
• Facilitate account resolution by accurately identifying, following up on, or correcting billing errors, lower than expected reimbursement, or denials for correction or resubmission to patients and/or insurance carriers
• Timely identify, research, and resolve any issues that may cause delays in payment or account resolution, and identify opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments to achieve common goals and objectives

Essential Qualifications

• High School diploma required
• Bilingual - Spanish and English preferred (please indicate on application/resume)
• 1-2 years of experience in healthcare insurance billing or account follow-up
• Strong knowledge of Patient Accounting systems
• Strong customer service skills, with the ability to work in a team environment that requires quick turnaround and quality output

Preferred Qualifications

• Prior experience with Medicaid and Charity Care

Scheduling Requirements

• Full-time position, with rotating schedules: Monday-Friday 9:00am-5:00pm or 8am-4pm; Tuesday-Saturday 10:30am-6:30pm (schedule changes based on business needs)
• Rotating holidays required
• Some facilities may allow for a hybrid schedule, to be determined

Skills and Competencies

To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals. You will also need to be highly organized, with strong analytical and problem-solving skills, and the ability to work in a fast-paced environment with multiple priorities and deadlines.

Career Growth Opportunities

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Patient Accounts and Customer Services Representative, you will have the opportunity to develop your skills and knowledge in patient financial services, and advance your career within our organization.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive work environment, where every employee is valued and respected. We offer a collaborative and supportive work environment, with a strong focus on teamwork and communication. Our company culture is built on a foundation of integrity, compassion, and excellence, and we are committed to creating a positive and productive work environment for all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts through our partners, such as NJ Devils, NJ PAC, Verizon, and more!

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. As a Patient Accounts and Customer Services Representative at blithequark, you will have the opportunity to make a positive impact on the lives of our patients and their families, while advancing your career in a dynamic and supportive environment. Don't miss out on this chance to join our team and be a part of our mission to deliver high-quality patient care and exceptional customer service.

Apply now and take the first step towards a rewarding and challenging career at blithequark!