Experienced Customer Solutions Architect for German-Speaking Clients – Driving Business Growth through Technical Expertise and Strategic Partnerships

About blithequark

blithequark is a pioneering force in the field of analytics engineering, empowering data teams to transform raw data into reliable, actionable insights. Since its inception, the company has grown from an open-source project into a leading analytics engineering platform, now used by over 50,000 teams every week. With a strong foundation in innovation and a commitment to excellence, blithequark has surpassed $100 million in annual recurring revenue (ARR) and serves more than 5,400 customers, including renowned brands such as JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. Backed by top-tier investors, including Andreessen Horowitz, Sequoia Capital, and Altimeter, blithequark is dedicated to building a team of passionate, curious, and talented individuals who share its vision of revolutionizing the data landscape.

At the heart of blithequark's mission lies a profound belief in empowering data practitioners. The company's core values are centered around the principles of code-based data transformations, analyst adoption of software engineering best practices, open-source core analytics infrastructure, and community-driven analytic code. These values have not only defined the modern data stack but have also positioned blithequark as the data control plane for enterprise teams worldwide. As the company continues to grow and expand its reach, it is now seeking a highly skilled and experienced Customer Solutions Architect to join its team and contribute to its mission of delivering exceptional value to its customers.

About the Role

The Customer Solutions Architect will play a pivotal role in helping current customers maximize the value they derive from their blithequark Cloud deployment. Working closely with the Sales Director and Solutions Architect, this individual will be responsible for monitoring an existing book of business, leading technical discussions with customers, identifying new data challenges, and showcasing how blithequark Cloud can address these needs through live demos and technical workshops. The ultimate goal of this role is to drive customer satisfaction, leading to renewal and expansion among existing customers.

Internally, the Customer Solutions Architect will serve as the voice of the customer, ensuring that blithequark continues to build products that solve real-world problems and delight its customers. This role will be an integral part of the early Customer Solutions Architect team, contributing to the development of processes and playbooks as the company continues to evolve and grow. The ideal candidate will be based in Dublin, with a requirement to be in the office two days a week, and must possess fluent German language skills.

Key Responsibilities

• Manage a portfolio of Enterprise customers, proactively monitoring the health of accounts, product adoption, and utilization to identify opportunities for expansion and potential churn or contraction risks.
• Build and maintain strong relationships with key technical stakeholders within customer accounts, understanding their analytics needs and use cases to determine where blithequark Cloud can help them achieve their goals.
• Enhance customer loyalty and retention by educating the customer base on new products and features, as well as existing products and features that may not be fully utilized.
• Collaborate closely with Sales Directors and Solutions Architects, providing strategic input on the customer lifecycle and renewals processes, and building trust-based relationships.
• Act as the voice of the customer in product discussions, working with the team to improve processes and participating in cross-functional activities.
• Contribute to the knowledge loop, helping to improve processes and assets, and enabling others on the team.
• Create and deliver external-facing content through live events, blog posts, recorded tutorials, or other mediums.

Essential Qualifications

• 2+ years of experience in a post-sales role, such as a technical account manager or Customer Solutions Engineer, or as a data practitioner.
• A solid technical background, with a firm understanding of modern data warehousing architectures, the analytics stack, and SQL proficiency.
• High degree of comfort presenting to various stakeholders or audiences, ideally with experience in an externally facing role.
• Ability to operate in an ambiguous and fast-paced environment, thinking on your feet when engaged in customer conversations.
• Desire to be part of a team, both as an active member of the Post-Sales Solutions Architect team and in day-to-day work with Sales Directors and Solutions Architects.
• Openness to travel, with a willingness to attend external and internal events, although blithequark operates on a remote-first basis.
• Fluency in German.

Preferred Qualifications

• dbt certification, with prior dbt experience being highly beneficial in this role.
• Basic Python competency and advanced SQL knowledge.
• Experience with ancillary tools, managing data infrastructure, APIs, etc.

Career Growth Opportunities and Learning Benefits

At blithequark, career growth and continuous learning are deeply ingrained in the company culture. As a Customer Solutions Architect, you will have the opportunity to work with a talented team of professionals, learn from their experiences, and contribute your expertise to drive business growth. blithequark is committed to providing its employees with the tools, resources, and support needed to excel in their roles and advance their careers. Whether through formal training programs, mentorship, or on-the-job learning, you will be empowered to expand your skill set, deepen your knowledge, and achieve your professional goals.

Work Environment and Company Culture

blithequark prides itself on its dynamic, inclusive, and collaborative work environment. The company culture is built on the principles of transparency, flexibility, and mutual respect, fostering an atmosphere where creativity, innovation, and open communication thrive. With a remote-first approach, blithequark offers its employees the flexibility to work from anywhere, providing the autonomy to manage your work-life balance effectively. The company also encourages in-person relationship building, both internally and externally, recognizing the value of face-to-face interactions in strengthening bonds and driving success.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, commensurate with experience, including salary, equity, and performance-based pay. The company is committed to providing its employees with a comprehensive benefits package, designed to support their well-being, growth, and financial security. This includes unlimited vacation time, a pension plan, comprehensive healthcare coverage, generous paid parental leave, and flexible stipends for health and wellness, home office setup, cell phone and internet, learning and development, and office space. The typical starting salary range for this role is between €85,000 and €103,000 EUR.

Conclusion

If you are a motivated, results-driven professional with a passion for analytics engineering and a desire to make a meaningful impact, we encourage you to apply for the Customer Solutions Architect role at blithequark. Even if your experience does not perfectly align with the job description, we value potential and diversity, and we are committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Join blithequark on its mission to revolutionize the data landscape and empower data practitioners worldwide. Apply now and become part of a dynamic, innovative, and rapidly growing company that is shaping the future of analytics engineering.