Experienced Customer Service Specialist for Wholesale Operations – Delivering Exceptional Support and Building Strong Relationships with Retail Partners and Sales Representatives

Welcome to blithequark

At blithequark, we believe that movement has the power to transform lives. Our mission is to create innovative products and experiences that inspire people to move, whether it's to achieve a personal best, explore new horizons, or simply feel more alive. We're driven by a passion for helping others discover the joy of movement and the sense of accomplishment that comes with it. Our company culture is built on a foundation of excitement, collaboration, creativity, and innovation, and we're looking for talented individuals to join our team and help us achieve our vision.

Our Brand Values

At blithequark, we're guided by a set of core values that shape our decisions, behaviors, and interactions with each other and our customers. These values include:

• Customer First: We prioritize the needs and interests of our customers, always striving to deliver exceptional service and support.
• Integrity Matters: We're committed to honesty, transparency, and accountability in all our interactions, whether with customers, colleagues, or partners.
• Champion Spirit: We're passionate about what we do, and we're dedicated to giving our best effort in every aspect of our work.
• Teamwork Makes the Dream Work: We believe that collaboration and mutual support are essential to achieving our goals and creating a positive, inclusive work environment.
• Keep Moving: We're always looking for ways to improve, innovate, and push beyond our limits, whether in our products, processes, or personal development.

Your Role: Customer Service Specialist for Wholesale Operations

As a Customer Service Specialist for Wholesale Operations at blithequark, you'll play a critical role in delivering industry-leading customer service to our retail partners and sales representatives. You'll be a creative problem solver, a skilled communicator, and a key information provider, helping our sales team and retail partners achieve success in our shared mission. Your goal will be to build strong relationships, provide professional support, and ensure a seamless experience for our customers at every touchpoint.

Key Responsibilities:

• Communicate effectively with internal and external customers via phone, email, and other communication channels, responding promptly to questions and order requests and building relationships.
• Provide accurate product pricing and availability quotes, ensuring that customers have the information they need to make informed decisions.
• Manage all aspects of order management, including placing new orders, revising existing orders, processing returns, managing future product reservations, and providing updates.
• Access and combine information from multiple systems to provide order details, analyze problems, and identify solutions.
• Develop a deep understanding of our products and technologies, enabling you to engage in informed conversations with customers and provide expert support.
• Prioritize tasks, manage your time effectively, and maintain a high level of productivity in a fast-paced environment.
• Use daily reporting to manage orders in your territory, identify trends, and optimize your workflow.
• Track and report recurring problems, identifying areas for improvement and implementing solutions to enhance the customer experience.
• Collaborate with the sales team, credit department, and other stakeholders to resolve issues, provide updates, and ensure seamless communication.
• Perform other duties as assigned, demonstrating your flexibility, adaptability, and commitment to the team's success.

Essential Qualifications:

• Associate degree or equivalent combination of experience preferred.
• 1+ years of customer service experience required, with 2+ years preferred.
• Knowledge of athletic footwear, athletic apparel, and sports equipment preferred.
• Strong interpersonal skills, with the ability to deal with adverse situations positively and professionally.
• Computer proficiency in Word, Excel, Outlook, and CRM systems (such as Zendesk).
• Accuracy in typing, spelling, and grammar, with excellent written and verbal communication skills.
• Proven ability to work effectively independently and as part of a team, with a strong focus on collaboration and mutual support.
• Ability to work in a fast-paced environment while maintaining a positive attitude, with a keen sense of attention to detail and a commitment to delivering high-quality results.

Preferred Qualifications:

• Experience in the athletic footwear or apparel industry, with a deep understanding of the products, technologies, and trends that shape our market.
• Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement solutions that drive growth and enhance the customer experience.
• Excellent interpersonal skills, with the ability to build strong relationships with customers, colleagues, and partners, and to communicate effectively with diverse audiences.
• Ability to work in a dynamic environment, with a focus on innovation, creativity, and continuous improvement.
• Strong time management and organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

Career Growth and Development Opportunities

At blithequark, we're committed to helping our employees grow, develop, and thrive in their careers. We offer a range of training programs, workshops, and development opportunities, designed to help you build new skills, expand your knowledge, and achieve your professional goals. Whether you're looking to advance in your current role or explore new opportunities within the company, we're dedicated to supporting your growth and success.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and inclusive, with a strong focus on teamwork, mutual respect, and open communication. We're proud of our diverse and talented team, and we're committed to creating a workplace that's welcoming, supportive, and empowering for everyone. We offer a range of perks and benefits, including product discounts, fitness classes, and volunteer opportunities, designed to help you stay healthy, happy, and engaged.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a hourly wage range of $18.79 to $20.10, depending on your geographic location. Our benefits package includes medical, dental, vision, life, and disability insurance, as well as a 401K savings plan, employee assistance program, and transportation assistance. We also offer generous paid time off, including three to five weeks of paid vacation, eleven paid holidays, and paid sick and parental leave. And, as a blithequark employee, you'll enjoy a range of perks, including product discounts, employee recognition programs, and fitness discounts.

Conclusion

If you're passionate about delivering exceptional customer service, building strong relationships, and driving growth and success, we want to hear from you. As a Customer Service Specialist for Wholesale Operations at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while growing your skills, expanding your knowledge, and advancing your career. So why not join our team and become part of a dynamic, innovative, and inclusive community that's dedicated to helping people move, grow, and thrive? Apply now and take the first step towards an exciting and rewarding career with blithequark.