Experienced Customer Service Officer – Delivering Exceptional Support and Building Strong Relationships with Fund Members at blithequark

Welcome to blithequark

At blithequark, we are dedicated to providing our fund members with exceptional support and service. As a leader in our industry, we understand the importance of building strong relationships with our members and ensuring their inquiries are handled with care and professionalism. Our customer service team plays a vital role in delivering this support, and we are now seeking a talented individual to join our team in the Wollongong office.

About the Role

As a Customer Service Officer at blithequark, you will be responsible for providing exceptional support to our fund members, ensuring their inquiries are handled with care and professionalism. This is a hybrid role that requires working at least three days a week in the office, where you will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Your primary focus will be on delivering high-quality service, building strong relationships with our members, and ensuring their needs are met in a timely and efficient manner.

Key Responsibilities

• Answer incoming phone calls and emails from fund members, providing factual information to assist with inquiries and resolving issues in a professional and courteous manner.
• Actively listen to members to gain a practical understanding of their situation, empathize with their concerns, and provide personalized support and guidance.
• Build rapport with members and offer empathetic assistance, ensuring they feel valued and supported throughout their interaction with blithequark.
• Ensure enquiries requiring follow-up are placed in the relevant queue for further action, and document client issues and escalate them to appropriate parties to resolve in a timely manner.
• Research and respond to customer inquiries, utilizing all reference material necessary to provide an informed response to the customer, and respond formally to correspondence, either verbally or in writing.

Essential Qualifications

• Outstanding communication, active listening, and customer service skills, with the willingness to go the extra mile to ensure customer satisfaction.
• Proven experience in handling high work volumes, preferably within a customer service, call centre, or similar environment, and the ability to work in a fast-paced environment with multiple priorities.
• Excellent attention to detail and thoroughness in the pursuit of a solution, with the ability to analyze problems and develop effective solutions.
• Computer literacy and capacity to use online information systems, with the ability to quickly learn new systems and technologies.

Preferred Qualifications

• Superior interpersonal skills, with the ability to hold a conversation and interact with our members in a professional and courteous manner.
• The ability to produce well-written correspondence, with excellent written and verbal communication skills.
• Previous experience in financial services and/or the superannuation industry would be well regarded, but is not essential, and fresh graduates are encouraged to apply.

Skills and Competencies

To be successful in this role, you will need to possess a range of skills and competencies, including:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with our members and colleagues.
• Strong problem-solving and analytical skills, with the ability to analyze problems and develop effective solutions.
• Ability to work in a fast-paced environment with multiple priorities, and to adapt to changing circumstances and priorities.
• Strong attention to detail and thoroughness in the pursuit of a solution, with the ability to ensure accuracy and quality in all aspects of your work.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of professional development opportunities, including training and development programs, mentoring, and coaching, to help you build your skills and knowledge and achieve your career goals. We also offer a range of interesting and challenging work, with opportunities to work on complex projects and contribute to the development of new solutions and services.

Work Environment and Company Culture

At blithequark, we foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities. We are committed to creating a diverse, inclusive, and flexible work environment, and we aim to attract and retain the best people from a range of backgrounds and perspectives. We also offer a range of benefits and rewards to enhance your well-being, including flexible working arrangements, health and wellness programs, and employee recognition and reward programs.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and benefits package, including a range of perks and benefits to enhance your well-being and quality of life. These may include flexible working arrangements, health and wellness programs, employee recognition and reward programs, and professional development opportunities, among others.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and building strong relationships with our fund members, we encourage you to apply for this exciting opportunity to join our customer service team at blithequark. With a range of career growth opportunities, learning benefits, and a vibrant and inclusive company culture, this is a great chance to take your career to the next level and make a real difference in the lives of our members. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About blithequark

blithequark is a global leader in helping clients realize their investment objectives, shape the future of work, and enhance health and retirement outcomes for their people. With a strong commitment to diversity, inclusion, and flexibility, we aim to attract and retain the best people from a range of backgrounds and perspectives. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. For more information, please visit our website or follow us on social media.