**Experienced Full Stack Senior Customer Success Manager – Payroll | APAC**

Are you a seasoned customer success professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy tackling complex challenges? If so, we invite you to join our dynamic team at blithequark as a Senior Customer Success Manager – Payroll | APAC. At blithequark, we're revolutionizing the way businesses operate globally by providing an all-in-one payroll and HR platform. Our vision is to unlock global opportunity for every person, team, and business, and we're committed to making this vision a reality. As a Senior Customer Success Manager, you'll play a critical role in helping us achieve this goal by building strong relationships with our clients, driving revenue growth, and delivering exceptional customer experiences. **About blithequark** blithequark is the all-in-one payroll and HR platform for global teams. Our platform combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless experience. With AI-powered tools and a fully owned payroll infrastructure, we support every worker type in 100+ countries, helping businesses scale smarter, faster, and more compliantly. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. **Why Join blithequark?** As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're proud of our achievements and customer satisfaction, including: * CNBC Disruptor 50 * Forbes Cloud 100 * Deloitte Fast 500 * Repeated recognition on Y Combinator’s top companies list * 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google Your experience at blithequark will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. **Responsibilities** As a Senior Customer Success Manager – Payroll | APAC, you'll be responsible for: * Building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth * Serving as our client's trusted advisor by providing strategic guidance on operational and product-related issues * Championing for new products and capabilities to facilitate the expansion of each client's business with blithequark * Developing and executing comprehensive account strategies for long-term success * Proactively identifying risks before they happen and rallying internal stakeholders to address customer issues in a timely manner * Building relationships with senior stakeholders and developing a deep understanding of the customers' business, hiring plans, and the outcomes that will define success of the partnership * Collecting product and operational feedback and prioritizing requirements based on risk, urgency, and revenue impact * Project managing internal stakeholders to deliver priority items in a timely manner while setting appropriate expectations with the customer along the way * Providing a high-quality experience to our customers on a day-to-day basis * Coordinating with internal stakeholders to ensure timely response and completion of customer requests * Driving adoption of platform features that will lead to a better customer experience and better retention **Qualifications** To be successful in this role, you'll need: * Minimum of 6+ years of relevant work experience, including client-facing experience as a CSM or Account Manager * Significant exposure to a client book inclusive of complex payroll challenges * Previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity * Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners' successes with them * Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets * A reliable, motivated self-starter with a passionate growth mentality * Solid track record of achievement – e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards * Strong analytical foundation with ability to manipulate and synthesize data * Curious by nature and interested in making an impact **Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you'll enjoy: * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access **Diversity, Equity, and Inclusion** At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to Apply** If you're a motivated and experienced customer success professional looking to join a dynamic team that's revolutionizing the way businesses operate globally, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job