**Experienced Customer Success Manager – Employee Experience Platform**

Are you a customer-centric professional with a passion for driving business growth and delivering exceptional customer experiences? Do you thrive in a dynamic and innovative environment where you can make a real impact? Look no further than blithequark, a leading provider of cutting-edge employee experience solutions. We're seeking an experienced Customer Success Manager to join our team and help us continue to revolutionize the way companies engage with their employees. **About blithequark** At blithequark, we're on a mission to Change the Way the World Works. Our Employee Experience Platform is designed to empower employees to recognize each other in real-time, aligning them to the values and goals of the company. With almost 4 million global users, our platform enables employees in over 170 countries to connect, collaborate, and thrive. Visit us at www.blithequark.com to learn more, and check out our platform in action here. **Our Commitment to You** At blithequark, we value the unique perspective and individuality that each person brings to our team. We're committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights. **Job Summary** As a Customer Success Manager at blithequark, you'll play a critical role in ensuring the success and satisfaction of our customers throughout their journey with our Employee Experience Platform. You'll be responsible for providing expertise on our platform, highlighting key features and functionality, and driving usage and adoption among our customers. If you're a customer-centric professional with a passion for driving business growth and delivering exceptional customer experiences, we want to hear from you. **Responsibilities** * Provide expertise on the blithequark Employee Experience Platform and highlight key features and functionality, allowing customers to execute their employee recognition strategies * Establish measurable goals and KPIs for customer accounts and track implementation and post-implementation adoption activities * Drive usage and adoption of the platform and communicate best practices by hosting virtual meetings and workshops * Meet with customers face-to-face to plan program rollouts and explore cross-functional use cases where blithequark can help meet their needs * Connect with customers to update them on outstanding queries, reports, and campaigns * Manage a revenue pipeline while up-selling and cross-selling within existing programs * Lead customer workshops and training around product updates and new features * Provide regular status reports to stakeholders on progress against established goals and manage account escalations * Understand customer requirements and their level of adoption of the blithequark platform to proactively assess risk in upcoming contract renewals **Qualifications** * 2+ years of customer success experience at a software/SAAS company * Strong business acumen and proven ability to influence decision-makers in various sizes of organizations * Individuals who have completed formal sales training through a recognized program * Proficiency with CRMs such as Salesforce or other force.com platforms * Experience in preparing and delivering presentations targeted to a senior audience * Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience * Demonstrated analytical skills utilizing Excel and/or PowerPoint to arrange and display relevant information during customer business reviews * Experience managing a sales pipeline and carrying a sales quota * Strong customer-facing skills, including expectation management, communication skills, and information management * Bachelor's Degree or equivalent experience **Additional Information** * Why you'll love working at blithequark: + We're passionate about disruptive technology that's rooted in science, research, and data. + We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, technical excellence, and outstanding workplace culture. + We foster an environment of connection, security, and community. You'll feel at home, without reservation. + We believe in moving quickly, failing fast, and adapting to change. + We enjoy coming to work every day because we believe in our product and love our culture. + We're committed to achieving excellence in everything we do. * Our work environment: + blithequark is a hybrid-first company located at 1-11 Gordon Street in Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. + We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication. **What We Offer** * Competitive salary and benefits package * Opportunity to work with a leading provider of employee experience solutions * Collaborative and dynamic work environment * Professional development and growth opportunities * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options **How to Apply** If you're a customer-centric professional with a passion for driving business growth and delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Note** blithequark is an equal opportunity employer committed to creating an inclusive and diverse workplace. We welcome applications from all qualified candidates, regardless of their background or experience. If you require any accommodations for your interview, such as assistive technology or alternative formats of materials, please let us know. We're committed to ensuring an inclusive and accessible recruitment process for all candidates. Apply for this job