Experienced Customer Success Manager – Driving Business Growth through Strategic Relationship Building and Personalized Video Solutions at blithequark

Welcome to blithequark

At blithequark, we empower every sales representative to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, blithequark enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join blithequark and help us create the future of productive relationships between buyers and sellers!

About the Role

blithequark is looking for a Customer Success Manager to join our team. Reporting to the Director, Account Management, you will ensure customers gain the full value of the blithequark platform throughout their entire lifecycle by being the main point of contact for small to medium key accounts customers in our customer base. This includes managing and establishing senior-level relationships within your assigned book of business to build advocacy for blithequark within our customers’ organizations while driving adoption.

This is a remote role open to candidates located in Canada and the US, offering the flexibility to work from anywhere and enjoy a better work-life balance.

About the Team

Our Customer Success team is built on 3 key pillars: Customer Success Management, Technical Services, and Launch Services. We work closely together to execute programs, processes, and playbooks that enable our customers to achieve success. As a Customer Success Manager at blithequark, you will be an integral part of this team, collaborating with cross-functional teams to drive customer success and growth.

What You’ll Work On

• Assist with the implementation of blithequark for new customers, helping them to reach critical adoption milestones and ensuring a smooth onboarding process.
• Regularly assess the health of customer accounts to highlight key opportunities and potential growth areas concerning video, providing actionable insights to drive business growth.
• Serve as the customer advocate to ensure product feedback is passed to the development team, influencing the product roadmap and ensuring that customer needs are met.
• Work with the technical support team to ensure customer issues are addressed, and support materials are accessible, providing timely and effective solutions to customer problems.
• Share best practices and strategies for managing, publishing, optimizing, and tracking video content, helping customers to maximize the value of the blithequark platform.
• Help to create, manage, and implement customer success initiatives (coordinate with other teams as required), including:
  • Customer newsletters
  • User nurture emails and new feature announcements
  • Surveys
• Client services – Coordinate video migrations, account organization, custom development efforts, and more, providing a comprehensive range of services to support customer success.

As a Customer Success Manager You Can Expect to:

• Learn the blithequark product top to bottom to ensure you can support customers in their video strategy, becoming a subject matter expert and trusted advisor.
• Work with customers ranging from Series A startups to large industry players, developing and executing customized success plans to meet the unique needs of each customer.
• Collaborate with departments like Sales, Customer Support, Product, Legal, Finance, Marketing, and other cross-functional teams to drive customer success and growth.
• Problem-solving complex customer needs to drive the best results for both the customer and for blithequark, using creative and innovative solutions to overcome obstacles and achieve goals.
• Progress along individual contributor or leadership career paths depending on your career objectives, with opportunities for professional growth and development within the company.

What You’ll Bring to this Role and Your New Team:

• 3+ years of experience in a customer success or account management role, with a proven track record of driving customer growth and satisfaction.
• Previous experience in a B2B SaaS environment is preferred, with a strong understanding of the software as a service industry and its unique challenges and opportunities.
• Excellent problem-solving skills, with the ability to analyze complex problems and develop creative solutions.
• High degree of resourcefulness, flexibility, and adaptability, with a willingness to pivot and adjust to changing priorities and circumstances.
• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
• Experience managing relationships with multiple enterprise-level accounts, with a strong understanding of the needs and challenges of large and complex organizations.
• Ability to discuss business needs and goals with all levels of customers, from technical stakeholders to executive decision-makers.
• Ability to learn quickly in a fast-paced environment and balance multiple projects, with a strong ability to prioritize tasks and manage time effectively.

Our Tech Stack

• blithequark
• G Suite
• Salesforce
• Gong
• Looker

Will You Thrive at blithequark?

At blithequark, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.
• Embrace Innovation: You think creatively, challenge the status quo, and seek new ways to improve and grow—both personally and professionally.
• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment.
• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.
• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.
• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

Why You’ll Love Working at blithequark

At blithequark, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At blithequark, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy the freedom of flexible hours and unlimited vacation, paired with programs that support working from anywhere—even while traveling.
• Competitive Pay & Benefits: Start day one with a competitive salary and comprehensive, flexible benefits tailored to support you.
• Wellness Your Way: Leverage flexible spending accounts to spend on what matters most.
• Mental Health Support: Access to Inkblot, a digital mental health platform, plus $1,500 CAD per person per year for mental health services.
• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.
• Make an Impact: At blithequark, we believe in creating positive change. Enjoy paid volunteer hours to support the causes you care about and join Employee Resource Groups (ERGs) to connect with colleagues, champion inclusion, and drive meaningful impact within blithequark and the communities we serve.
• Invest in Your Growth: Regular performance reviews, individual development plans, and an annual allowance of $1,500 CAD, dedicated to your professional development and ongoing learning.
• Your Perfect Workspace: Whether you prefer the comfort of your home or the energy of our collaboration space, you’ll have the flexibility to choose. While we default to remote-first, occasional in-person meetings and events are thoughtfully designed for connection and collaboration.

Conclusion

Come join a team where your best life meets your best work! At blithequark, we celebrate the intersection of creativity, ambition, and impact. If you’re ready to contribute to our mission of transforming communication and being part of a team that’s customer-focused, hardworking, and values-driven, blithequark is the place for you.

Apply now to become a part of our dynamic team and start your journey as a Customer Success Manager at blithequark!