**Experienced Customer Support Consultant – German & English Speaker (Czech Republic) at blithequark**

Are you a tech enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual environment? If so, we invite you to join our dynamic team at blithequark as a Customer Support Consultant. As a key member of our global support team, you will have the opportunity to work with cutting-edge technology, master new skills, and achieve challenging goals in a People First management approach. **Unlock Your Potential with blithequark** At blithequark, we believe in empowering our team members to reach their full potential. Our People First approach focuses on creating a positive and inclusive work environment that fosters growth, learning, and collaboration. As a Customer Support Consultant, you will have the opportunity to work from the comfort of your own home office, enjoying a flexible schedule and a work-life balance that suits your needs. **What You Will Do:** As a Customer Support Consultant at blithequark, your primary responsibilities will include: * Providing exceptional customer support via emails, ensuring timely and effective resolution of customer inquiries and issues * Processing account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner, maintaining accurate and detailed documentation * Providing information on loan terms, account details, and legal matters to customers, ensuring clarity and transparency * Managing tickets and workflows using Zendesk and Jira, ensuring efficient issue resolution and minimizing customer wait times * Collaborating with internal teams to ensure seamless issue resolution and customer satisfaction * Meeting team KPIs and maintaining a high level of customer satisfaction * Staying up-to-date with cutting-edge technology and best practices in customer support * Handling sensitive customer information with confidentiality and discretion * Applying the latest customer happiness practices to ensure exceptional customer experiences **What You Need to Succeed in This Role:** To excel as a Customer Support Consultant at blithequark, you will need: * Excellent English and German skills (C1 for both spoken and written) * Experience in customer support, preferably in a regulated environment * Background in banking, legal, or financial services, with a solid understanding of GDPR and data privacy standards * Proficiency in using Zendesk and Jira, with analytical and research skills * Strong attention to detail and reliability when handling sensitive or legal information * Positive and responsible attitude, with a strong commitment to customer satisfaction * Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) **Will Be a Great Plus:** While not required, experience with Confluence and background working in regulated environments will be highly valued. **Benefits and Perks:** As a Customer Support Consultant at blithequark, you can expect: * A fixed schedule: 9 AM – 6 PM CET * Opportunity to work fully remote, enjoying a flexible schedule and work-life balance * Inclusive international environment, with a diverse team of professionals from around the world * Compensation in USD, with good bonuses for referring friends * Paid intensive training and probation, ensuring your success in the role * Work-life balance, with a focus on your well-being and happiness * Responsive management, interested in your growth and long-lasting cooperation * Greenhouse conditions for self-development, with opportunities for growth and advancement **Who We Are:** blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we have become an industry leader in premium outsourced customer support, working with clients from over 30 countries and speaking over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we invite you to join our dynamic team. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to send your CV in English, highlighting your outstanding skills and experience. Visit our website at [www.blithequark.com](http://www.blithequark.com) to learn more about our company culture and values. **Disclaimer:** blithequark is an equal opportunities employer, committed to providing opportunities and benefits without regard to race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Originally posted on Himalayas. Apply for this job