Experienced Customer Success Manager for Digital Experience Platforms – Delivering Exceptional Customer Journeys and Driving Business Growth at blithequark

Welcome to blithequark

blithequark empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source technology at its core, the blithequark Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. As a leader in the industry, blithequark is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies.

About the Role

blithequark is currently looking for a Customer Success Manager to join our Global Customer Success team. As a Customer Success Manager at blithequark, you will be a contributing member of our team, delivering a world-class success experience for our customers. If you’re passionate about customer success, it’s difficult to find a more challenging and exciting role than this. In this international role, you will interact with many different cultures and types of people, working with well-known customer names across many countries. With the kind of products and services that we offer, you will be doing something great for the community and for people with different kinds of disabilities and challenges all around the world!

Key Responsibilities

• Act as an ambassador for our customers, ensuring they are greeted and onboarded to our platform in the best way possible
• Educate clients on product information, including function, specifications, purpose, and developments in product design
• Work with internal teams, including sales, product, marketing, and support to ensure that customer expectations are met and exceeded
• Check in with clients at least once per quarter and when needed, to continuously give them the best customer experience possible, making sure they feel supported at all times
• Respond to customer support issues in a timely and professional manner
• Identify upsell opportunities to expand the customer’s use and value from the platform and thereby generate more revenue

Requirements

To be successful in this role, you will need:

• 2+ years of service experience
• Knowledge or interest in web development (HTML and Accessibility is a plus)
• Professional business acumen with strong written and verbal communication skills
• Sense of ownership and pride in what you do
• Maintain, organize, and set priorities throughout your business day
• Strong work ethic with a desire to learn and grow
• Working knowledge of customer support systems such as Intercom, Zendesk, or equivalent
• Working knowledge of Google Suite

Preferred Qualifications

While there is no perfect candidate, we prefer individuals with:

• Experience in hospitality, retail, or similar customer-facing business sectors
• A good understanding of web technologies, including how a browser and websites work
• Knowledge of HTML and Web Accessibility
• High level of collaborative and communicative skills
• A sales-oriented mindset, with the ability to identify upsell opportunities
• A curious and passionate approach to learning new things
• An outgoing, down-to-earth, friendly, and approachable personality

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities to work with cutting-edge technologies and innovative products
• A collaborative and supportive team environment that encourages learning and growth
• Regular feedback and coaching to help you achieve your career goals

Work Environment and Company Culture

blithequark is an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are a dynamic and fast-paced company that values diversity, inclusivity, and creativity. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and experimentation
• Customer-centricity and empathy
• Continuous learning and growth
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• A salary range that reflects your experience and qualifications
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) or retirement savings plan with company match
• Generous paid time off and holiday policies
• Access to cutting-edge technologies and innovative products
• Opportunities for professional growth and development

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Success Manager, you will play a critical role in driving business growth and customer satisfaction, while also contributing to the development of our innovative products and services. Join our team and be part of a dynamic and fast-paced company that values diversity, inclusivity, and creativity. Apply now to take the first step in your career journey with blithequark!